This is so frustrating the last 3 bulbs we bought we managed to get working, now the 3 new ones having a really hard time. Did the hot spot thing but as soon as we switched to wifi they stopped working!
Welcome to the Rogers Community Forums!
We appreciate you posting your concern regarding getting your smart bulbs connected. I can see how frustrating this has become for you. 😞
It sounds like you may be experiencing an issue related to band steering. Please log in to your Ignite WiFi Hub app and change the WiFi network name of the 5G WiFi. Once completed you will see both networks on the list of available networks on your devices. Connect your bulbs to the 2.4G network. Once connected and working properly, change the name of the 5G network back to match the 2.4G network.
Let the community know if you are still having issues.
ok called Rogers, the enabled it so we could see our 2.4 but now our google wont work. Are we supposed to disconnect 2.4 once the bulbs are working if so how??
wow finally did it!! That was rough, cant believe what a pain it is to hook up these lights to Ignite!