I got fed up messing around trying various things to get my smart plug connected.
I had an old Netgear router lying around. So I plugged it into the Ignite modem and used the wifi signal from it to run my smart plugs. Works fine.
So glad I've come across this post!! I've been trying to get my Globe bulbs connected to the Rogers Ignite wi-fi since last week and was ready to give up. Disabling the 5 ghz band, deleting and reinstalling the app, and restarting the modem didn't work (Rogers tech support told me it must be a defective pack of bulbs, but I was able to connect one to a different non-Rogers network so it's not the bulb). I will definitely try your solution, but just want to make sure I understand the process.
If for example I'm using "phone A", that has the Globe Suite app to setup the bulbs, would the following be correct?
1. Disconnect phone A from the wifi
2. Use a 2nd phone B to run a personal hot spot
3. Connect Phone A to the hot spot from Phone B
4. Pair and setup the bulbs using the app on phone A (which is connected to the hot spot wifi)
5. Update the firmware on each bulb
6. Delete the bulbs using the Globe Suite app, and return to factory settings
7. Connect phone A back to the Rogers Ignite wifi and setup the bulbs again.
Is this correct? Or did I get any of that wrong? I'm assuming that resetting the bulbs to factory settings won't downgrade the firmware?
Does the Gigabit modem negatively affect my smart wall light switch?
I recently switched to the new Gigabit Modem, and now my smart wall switch keeps turning off by itself after about 1.5 minutes. I can connect the smart wall switch to the Eero mesh wifi (via eeros troubleshoot function to stop 5G), but I am not sure if the 2.4/5Ghz is causing issues to the wall switch to turn off by itself?
Note: I had the old Rogers Rocket Modem + wall to wall (eero) combo and had a smart wall light switch installed. Everything worked well! - the issues only started after I got the new Gigabit modem/router.
Does the Gigabit modem force smart devices to switch to 5g even after initially connecting with 2.4Ghz? It must be the new modem/router causing some changes but I just can't figure out what.
Any help would be appreciated! Thanks!
When I press save after changing the name, it reverts the name back to the original and does not change.