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Can't Download Pics or Videos on WiFi

sann28
I've Been Here Awhile

Just switched over to Rogers internet at home yesterday and now I cannot download any pictures or videos through wifi on WhatsApp

 

*Edited Title & Labels*

135 REPLIES 135

Re: Can't Download Pics or Videos on WiFi

After years of no problems, about 2 weeks ago conversations with WhatsApp would appear for a second then go to reconnecting and disconnect. It doesn't matter if i am right neside my router same thing. But if I switch to a different wifi connection, not using Rogers ignite it works fine. I'm not sure what changed but would like to be able to do everything with my ignite connection

Re: Can't Download Pics or Videos on WiFi

Hello, @UncleMike01

 

Welcome to the Rogers Community Forums!

 

I use WhatsApp more than regular phone calls and texts so I can understand how important it is to have this working properly for you.

 

We need a bit more information before determining what steps to take next.

 

  • Does this happen on all of the devices using WhatsApp on your network?
  • Do you notice any issues with other apps like Facebook or Instagram?
  • Have you tried any troubleshooting steps as of yet such as a reboot or factory reset of the modem?

We look forward to your response!

 

RogersTony

Re: Can't Download Pics or Videos on WiFi

@UncleMike01 try this, run an IPV6 trace to whatsapp.com or facebook.com on a desktop or laptop.

 

Go Start and then type in   cmd  in the Search window to bring up a command prompt.  

 

Type in tracert -6 www.whatsapp.com

 

Copy the results and paste them in a post.  To do that, start at the first line of the trace, and then, holding the left mouse button down, scroll down and highlight the entire trace, top to bottom.  Then use Ctrl c to copy the results to the clipboard.  Paste the results in a post and then delete the IP address for Hop #1, which will be your modem's IPV6 IP address.  

 

The question at this point is, does the trace run to completion, or does it stop at the second IP address which is the CMTS.



Re: Can't Download Pics or Videos on WiFi

maverick72
I Plan to Stick Around

Now since yesterday (Dec 2), everything is inexplicably working again.  Never did get any updates from Rogers.  I like how they mess around with things behind the scenes without a care for how it impacts customers. Let's see how long until it is broken again...

Re: Can't Download Pics or Videos on WiFi

I can see this being solved long back. However, I just installed a Rogers wifi at my home and I am facing this problem. I cannot download any pictures or videos through wifi on WhatsApp..

What steps do I need to take in order to resolve this?