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Can't Download Pics or Videos on WiFi

sann28
I've Been Here Awhile

Just switched over to Rogers internet at home yesterday and now I cannot download any pictures or videos through wifi on WhatsApp

 

*Edited Title & Labels*

135 REPLIES 135

Re: Can't Download Pics or Videos on WiFi

zubs
I've Been Around
Hi I am facing this issue for a few days now. I am a new rogers internet customer and unable to download video/pics on watsapp while connected to WIFI. I have no issues while on mobile data network. Please assist?

Re: Can't Download Pics or Videos on WiFi

Toaster
Rogers Employee
I opened a ticket with consumer support for my own phones and I suggest that you all at least call in or reach over FB Rogers help to open your ticket individually to speed up the resolution.

Re: Can't Download Pics or Videos on WiFi

Just FYI - I had this issue Sat and most of Sunday. Suddenly late last night, the problem fixed itself. No issues on WIFI on my android phones today.

 

We did not reboot our Ignite Router. It seems Rogers fixed the issue on their end (in our area at least.)

Re: Can't Download Pics or Videos on WiFi

Opened the issue with them as well.

Re: Can't Download Pics or Videos oni WiFi

This issue just started for me Andriod 11 with Rogers ignite. Reboot and reset the modem issue still persists