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Can't Download Pics or Videos on WiFi

sann28
I've Been Here Awhile

Just switched over to Rogers internet at home yesterday and now I cannot download any pictures or videos through wifi on WhatsApp

 

*Edited Title & Labels*

135 REPLIES 135

Re: Can't Download Pics or Videos on WiFi

We are experiencing exact same issue.

Re: Can't Download Pics or Videos on WiFi

Anyone know of a quick resolution?

Re: Can't Download Pics or Videos on WiFi

 
I'VE BEEN HERE AWHILE
Posts: 3
Re: Can't Download Pics or Videos on WiFi
Hello. This is has re-occurred. 2 of our Android phones are experiencing this issue in whatsapp. Where as the 2 iPhone's are not. Only way we get it to work is toggle Wi-Fi off and on. We have re-booted the modem and phone a couple of times earlier today. We did have an outage earlier this week not sure it has anything to do with that. The solution back in March was not posted other than issue was fixed by Rogers. Is anyone else experiencing this issue?
 
 

 

does it download over LTE? or same issue

Re: Can't Download Pics or Videos on WiFi

-G-
Resident Expert
Resident Expert

If it's not due to Parental Controls or Protected Browsing, others have also found that this can be caused by broken IPv6 connectivity, in this thread and other threads: https://communityforums.rogers.com/t5/Internet/Windows-10-Instagram-Issue-with-Rogers-Internet/m-p/3...

 

You can test your IPv4/IPv6 dual stack connectivity with the following test sites:

https://test-ipv6.com

https://en.internet.nl/test-connection/

https://ipv6-test.com

 

If your IPv6 connectivity is broken, you can try rebooting the Ignite XB6 gateway to see if that will fix the problem.

 

If it's a firewall-related block, you should be confirm this by logging into the XB6 with a web browser, going to "Troubleshooting > Logs" and viewing the Firewall Logs

 

Are there any sites that you can't reach or any links that I can test that don't require a login?  I'm not an Instagram or WhatsApp user but I have not been experiencing any connectivity issues with my "bridge mode" setup.



Re: Can't Download Pics or Videos on WiFi

I'm having the same issue
I rebooted my modem and no luck.
I restart the wifi on my phone and it will download the image but have the same issue again 5 minutes later. Its happening to multiple phones in my house