06-15-2018 10:16 AM - last edited on 06-15-2018 10:45 AM by RogersCorey
I am trying to add a new email to my account and every single possible password configuration I try says invalid account . I am about to scream! Please help and before anyone suggests...I realize you must have a capital letter, lower case, and two special icons one being a number or symbol as well as it being a minimum of 7 characters!!\Thanks in advance
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11-30-2020 11:26 AM
11-30-2020 01:05 PM
I just had some success in the past couple of days, though not with any assistance from Rogers. I thought I would try doing this set-up on another computer, and strangely enough, it worked. I have both a Mac and PC, and used the Mac for this last-ditch attempt. I also closed Outlook and Mail on both machines to ensure I would have no potential conflicts if those programs were preventing the set-up. Not a perfectly reasoned solution, but it did the trick. Interestingly, the fact that I could do this on a Mac surprised me, since I have had no success getting Outlook for Mac to work with Rogers (and their technicians confirmed that). I hope this works for you.
11-30-2020 01:24 PM
There are many things, such as browser extensions, etc, that can cause such issues. Switching computers may have eliminated the problem. Here's a post on that topic listing the most commons reasons...
11-30-2020 02:21 PM
05-06-2022 12:45 PM
I had the same problem.. no matter what user/password I tried didn't work.
Eventually I tried from another computer (a mac, I don't think that matters) and it worked just fine.
I think it was something in the cache or add blocking extensions (although I did clear the cache and disable ad blocking).
Hope it worked for you eventually
08-03-2022 07:56 AM
Tried Edge and Chrome. I disabled my ad blocker and still getting invalid account.
For what I pay per month I should not have to sit on hold for hours to get this fixed.
08-03-2022 07:56 AM
2022 and still not fixed.
08-04-2022 04:36 PM - edited 08-04-2022 04:37 PM
Hello, @hacleaveley.
Thank you for joining this discussion, and welcome to our Community!
Getting an invalid account error while adding a secondary email account typically means some web component is getting blocked. I appreciate you disabling the ad-blocker and trying different browsers.
I tried replicating, and could successfully add a secondary email account from my end using the Chrome browser.
We can work with you to add an email account, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Cheers,
RogersMoin
08-04-2022 06:25 PM
After doing everything previously mentioned I was finally able to get the second email account set up.
01-04-2023 07:27 PM
It's 2023 and this is still an issue today!!!
A
01-05-2023 07:44 PM
Hello, @yu248679.
Thank you for joining this discussion, and welcome to our Community!
Adding a secondary account is a straightforward process, provided the browser is not blocking any pop-ups or other components. I just tested and could add a secondary account.
Have you tried the suggestions mentioned on Page 3 of this thread?
Cheers,
RogersMoin
01-13-2023 08:16 PM
03-04-2023 10:38 AM - last edited on 03-04-2023 10:43 AM by RogersYasmine
Now FEB 2023 still not fixed !!!!! since 2018 . what a disaster to get an email. this is absolutely junk!!! yahoo sucks