Adding a new email to my account... help!

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I've Been Around
Posts: 1

Adding a new email to my account... help!

I am trying to add a new email to my account and every single possible password configuration I try says invalid account . I am about to scream! Please help and before anyone suggests...I realize you must have a capital letter, lower case, and two special icons one being a number or symbol as well as it being a minimum of 7 characters!!\Thanks  in advance

 

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Resident Expert
Resident Expert
Posts: 13,677

Re: Adding a new email to my account... help!

I had a problem a while back trying to create one as well.. i think something is buggered on the creation thing Smiley Sad

I called in to have them create it for me.



I Plan to Stick Around
Posts: 32

Re: Adding a new email to my account... help!

I am having this exact same problem today.

Moderator
Moderator
Posts: 642

Re: Adding a new email to my account... help!

Hello @unun4848,

 

Thank you for your post. Are you also receiving the "invalid account" error? Is the error specific to today or have you run into this before too? Have you had a chance to contact us to help create an email for you?

 

 

 

 

RogersZia

 

 

I Plan to Stick Around
Posts: 32

Re: Adding a new email to my account... help!

Thanks. It has worked since.

I've Been Around
Posts: 1

Re: Adding a new email to my account... help!

I'm having the same problem.Perfectly fine passwords (and username being used), but keeps coming back as "invalid account". Very frustrating.

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: Adding a new email to my account... help!

Hey @scmackenzie,

Welcome to the Rogers Community Forum!

I hope, like @unun4848, your issues with setting up your account has since been resolved? If not, if @unun4848 be so kind to share your resolution with the Community and scmackenzie?

RogersCilio
I Plan to Stick Around
Posts: 32

Re: Adding a new email to my account... help!

I simply tried the same thing again the next day and it worked.

I've Been Around
Posts: 1

Re: Adding a new email to my account... help!

I have had the same problem all the time  what a pain  rogers need to fix this considering the cost of their services 

Moderator
Moderator
Posts: 1,248

Re: Adding a new email to my account... help!

Hello, @lenh.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for joining this conversation and for the feedback. If you are still looking to add a secondary email address to your account; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

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