2.4GHz not working but 5GHz is fine

[saturdayfever]

Since midnight last night, I started to have this issue, tried rebooting the modem several times and it will work for only couple minutes to half an hour and then it goes down again...should I have my XB6 modem replaced?

*Added Labels*

[RogersMoin]

Hello, @saturdayfever.

Thank you for your post, and welcome to our Community!

The 2.4 GHz band going offline can disrupt the connectivity of some devices. I appreciate you rebooting the modem; it's a good troubleshooting step. 

Have you disabled the band steering on your XB6 gateway modem? How do you know the 2.4 GHz band not working?

Try doing a factory reset; if the problem persists, we can further investigate it. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers,

RogersMoin