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Forum Posts

Xi6 menu’s improper scaling?

Hello,I have a Rogers ignite box that is acting very strange. Video on all the channels looks great, however when entering any of the menus, including the guides most of the menu is completely off the screen and we can’t navigate the menus.I have tri...

Dkoz87 by I've Been Around
  • 478 Views
  • 1 replies
  • 0 likes

Resolved! Live TV Resumes After Watching a Recording

Hello,   We've recently switched to IgniteTV and are still getting used to it after several years with Fibe.  Things have gone well so far, no major technical issues or anything and we like some of the features that Ignite offers compared to Fibe but...

RyanC42 by I've Been Here Awhile
  • 1820 Views
  • 6 replies
  • 0 likes

Resolved! NBC Sports Channel

Any chance we will have NBCSPORT in Rogers channel lineup?      **Labels Added**

Resolved! Hulu coming to Rogers Ignite STB?

Just noticed a new section called Video added this morning with a X1 app described as Hulu- Prod WIP. When opened it gives message "Not Availaible in your country". Anybody else notice this.       ***Edited Labels***

JML7425 by I Plan to Stick Around
  • 2499 Views
  • 5 replies
  • 0 likes

Ignite TV Closed Captioning failures

I'm finding closed captioning to be very frequently messed up with Ignite in ways that I hardly ever saw with cable and my Nextbox 3. It's kind of hard to describe, but I'll try. Very often, on many different programs, many of the words in the black ...

ghcharters by I Plan to Stick Around
  • 2689 Views
  • 8 replies
  • 1 likes

Resolved! Xi6 box won't change to 4k/60 resolution when going thru AVR

Got Ignite TV 5 days ago, and am having problems having the box change resolution to 4k/60 when going thru new Denon avr-x2600h receiver.  It has no problem when connected directly to the Sony Z9F TV.  Specs on receiver shows support for it, but when...

reed935 by I Plan to Stick Around
  • 2956 Views
  • 7 replies
  • 0 likes

Resolved! Super Bowl in 4K

I can not believe in this day and age that TSN is not broadcasting the super bowl in 4k here in Canada at least not on Roger's, correct me if I am wrong   *Added Labels*

Biollw by I'm an Advisor
  • 1711 Views
  • 1 replies
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Resolved! A number of issues less than a week into my service

A spontaneous decision to switch from Bell after a sales person made a great offer at my door over a week ago has left me with some regret.  The good news is I have not canceled Bell and may not because I am a little surprised at the volume of issues...

CMCRAWFORD by I Plan to Stick Around
  • 3755 Views
  • 31 replies
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Resolved! Issue with tv resolution / Display settings

Hey folks. Need some help. I have a Sony xbr connected to a denon receiver. Cable is now via Ignite. Whenever I turn the tv on the resolution on the the guide is super magnified and nothing can be done on the remote to scroll or select a channel. Onl...

Aj5359 by I Plan to Stick Around
  • 4470 Views
  • 6 replies
  • 0 likes

Ignite box not recognized by reciever

I have my ignite box connected through my denon reciever. When i power on reciever the box is not activated. If while reciever is on i unplug power to ignite box and immediately plug power back into it then it works and i get rogers welcome screen. W...

Dave1960 by I Plan to Stick Around
  • 3900 Views
  • 51 replies
  • 0 likes

Ignite WiFi Speed Problems Using Eero Router

Hi there, I need help with my network system and ignite Wi-Fi speed. I’m sending my Wi-Fi from my house to my shop through the Ubiquiti Nanostation LOCO M5 network system. I have an Eero pro router in my shop, wired to the Ubiquity antenna that then ...

furniss by I've Been Here Awhile
  • 1682 Views
  • 3 replies
  • 0 likes

Can't connect hardware VPN into my home network

Hi All,   I find a picture is worth a thousand words, so I created the above diagram.  I can't seem to connect to my VPN server from the Internet, however, I am able to do it from the internal network.  I have tried to use an online port scanner, an...

home network.png
badsfasd by I've Been Here Awhile
  • 1140 Views
  • 2 replies
  • 0 likes

Resolved! Adding a switch to Ignite modem

Just "upgraded" to Ignite and I'm not much of a fan of it yet. My biggest issue is there are only two ethernet ports on the back of the modem. I need at least 4 to 6. So can I just plug a gigabit switch into one of these modem ports and will that wor...

Risquee by I'm Here A Lot
  • 8726 Views
  • 12 replies
  • 0 likes

Resolved! Searching with Ignite TV remote

I recently switched to Ignite TV.  Previously, I was able to conduct searches in the Guide using the Day of Week option (the B button on the remote).   For example, If it was currently Monday, I could quickly switch to another day of the week and loo...

Spaniel by I've Been Here Awhile
  • 3155 Views
  • 2 replies
  • 0 likes

UFC 246: McGregor vs. Cerrone Live

Hi Community,   He's back! Irish superstar Conor McGregor makes his return to the Octagon on January 18, and he's kicking off 2020 with a welterweight showdown against the man with the most wins in UFC history, Donald "Cowboy" Cerrone. Returning to a...

UFC 246 (002).png

Ignite TV / Samsung 65" UHD 4k Flat Smart TV KU7000 Series 7

I had two Rogers Techs visit the house yesterday and today to install an IGNITE TV box.   I have an Android Box connected to the TV already.   When they tried connecting the Ignite Box it would load up the WELCOME Greeting screen and then about 10 se...

rgomes1 by I've Been Here Awhile
  • 982 Views
  • 4 replies
  • 0 likes

Resolved! Flex Channels, how long does it take?

Just got igniteTV installed today and I’ve updated the flex channels using the online feature. It said the changes were process successfully but the channel are still not available. How long does it take for the change to update on my ignite box?Also...

Flame by I've Been Around
  • 5885 Views
  • 2 replies
  • 1 likes

Resolved! Do I actually need a home phone with Rogers Ignite TV service

I've been trying to get rid of my home phone for a couple years.  When I first told Rogers I wanted to cancel my home phone, I was told it would actually cost me more money because I would lose the bundle package discount I was getting.  Move forward...

kimmal by I Plan to Stick Around
  • 1134 Views
  • 3 replies
  • 0 likes

Resolved! Only two Ethernet outlets on router

I recently switched to Rogers ignite and now have my new modem/router up and running.My problem is that I have 3 devices ( Sonos, cloud hard drive, Phillips hue) that all require a wired Ethernet connection.Can I plug something in to modem to split t...

Jkquinn by I've Been Around
  • 2029 Views
  • 3 replies
  • 0 likes