Samsung one remote and Arris xi6-T

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I Plan to Stick Around
Posts: 9

Samsung one remote and Arris xi6-T

Ignite TV installed last Saturday. I now have to use two remotes to control Samsung UN43MU6300. I would like to control Ignite using Samsung One remote only. There is a Reddit post that states a senior technician was able to do this. I have paired remote but the channel shows "not available" on screen, but the volume can be changed.
Can I use Samsung remote only to control Ignite?

 

 

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Moderator
Moderator
Posts: 733

Re: Samsung one remote and Arris xi6-T

Hello, @StuartRadford

 

Welcome to the Rogers Community Forums! 😃

 

It is definitely a lot more convenient to use one remote you are comfortable with rather than having to bounce back and forth between two remotes to do specifics tasks on your TV.

 

While I wish we had the steps readily available to pair a third-party remote to the Xi6 boxes, we are only provided with the steps to pair the XR11 and XR15 Voice Remotes. It is possible to pair third-party remotes on the Ignite TV platform as many users in the Community are using harmony remotes to control all of their devices.

 

I will tag in some of our Ignite TV experts to chime in and hopefully provide some insight. @Gdkitty, @-G-

 

If there is anyone in the Community who has successfully paired the Samsung One remote with the Xi6 set-top box, please don't hesitate to chime in and provide the steps used to accomplish this.

 

RogersTony

I Plan to Stick Around
Posts: 9

Re: Samsung one remote and Arris xi6-T

On YouTube I have watched "Unboxing and setup of xfinity Comcasy Xi6-T box". The video is 28:33 long, but at 10:12 it asks question "Would you like to control your TV using your remote? Yes/ not now.
Is this what Roger's installer sees? Can Samsung One Remote be introduced at this time?
Resident Expert
Resident Expert
Posts: 14,033

Re: Samsung one remote and Arris xi6-T

Yes thats the same menu here that is seen during the setup.

Though, the issue is, what this is doing, is sending the TV information, to the already paired remote.
Not what your trying to do.

The boxes themselves, do have an IR receiver, and they can receive the right signals from another remote to be able to control stuff.
As mentioned, the harmony remotes work well.  BUT I know with those, they are programmed via the computer, you use the computer to have it send to the remote, the list of all the IR codes that will work.

Not sure how your remote learns the codes.
A lot of universal remotes have to learn the codes via IR broadcast to them and they pick it up and learn it.
But the comcast remote, not broadcasting IR for the box stuff, you cant have it learn from that remote.



I Plan to Stick Around
Posts: 9

Re: Samsung one remote and Arris xi6-T

Thank you for your response. I have read it a couple of times and to be honest it is beyond my knowledge base. I don't really understand IR and RF, but I did discover that Samsung One remote operates on RF. As a layman I can't comprehend why the Samsang remote can change the volume up and down but the remote cannot change channel up and down. So to summarize are you telling me that I have a series 6 Samsung tv that I can't control with the manufacturers remote? A remote I can operate with one hand but have to use the Ignite remote which I find cumbersome and not user friendly.
Resident Expert
Resident Expert
Posts: 3,053

Re: Samsung one remote and Arris xi6-T


@StuartRadford wrote:
....the Samsang remote can change the volume up and down but the remote cannot change channel up and down. 

Because it's controlling the TV, not the Ignite box.  IR is InfraRed - its the method used to control most equipment and you typically have to be in the same room for it to work.  RF is Radio Frequency and can be used from further away - from another room on the home for example, or if the device you're trying to control is "hidden" somewhere.  I doubt the TV remote is RF.  



I Plan to Stick Around
Posts: 9

Re: Samsung one remote and Arris xi6-T

Internet notes that xfinity has a beta app for Samsung TV. Is this available and compatible with Ignite? Would it solve my problem?
I'm a Senior Contributor
Posts: 261

Re: Samsung one remote and Arris xi6-T

XFinity Beta app for Samsung TV as I read it. Basically places the Xi6 media stream box software on the TV as an app thus now requiring the Xi6 box itself. All through the TV.

 

Don't think this is available for Ignite and IMHO, I highly doubt it will be. Way too advanced support techs.

 

 

 

I Plan to Stick Around
Posts: 9

Re: Samsung one remote and Arris xi6-T

This inability to use Samsung remote, is obviously only an issue with me. Although I think you should display a caveat in your literature that Samsung remotes will be disabled
I Plan to Stick Around
Posts: 9

Re: Samsung one remote and Arris xi6-T

YouTube video "Samsing TV remote + Xfinity X1" summarizes my thoughts. At beginning of video two remotes are displayed. Presenter states "I prefer to use this one." I agree with his choice, but can't.