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question about "on demand" outside the home

When I watch a show on demand on a device out of home, but don't finish it, and then try to finish it at home, the show is not there.  Sometimes I can't even find it with a search.  Last night it happend from one device in my home to the other.  I co...

Cathy33 by I've Been Here Awhile
  • 599 Views
  • 5 replies
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Is ignitetv.rogers.com down?

Cannot load ignitetv.rogers.com to watch TV remotely on laptop.  Tried three browsers, all unsuccessful. Too many redirects error messages???       ***Edited Labels***

mgdad12345 by I've Been Here Awhile
  • 1251 Views
  • 10 replies
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Resolved! Flex Channels - CTV Sci Fi

Why do the flex channels offer CTV Drama, CTV Comedy and CTV Life but not CTV Sci-Fi? How do you get that added to your package?       ***Edited Labels***

aries19ca by I Plan to Stick Around
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Resolved! ICC T20 World Cup 2021 - Cricket

The Cricket ICC T20 World Cup 2021 will be held from October 17th to November 14th 2021. On which channel(s) can this tournament be watched on Rogers and if it will be pay per view what is the pricing of the matches or for the tournament.   *** Edite...

Rogers Ignite and Sportsnet Now browser quality is awful

I've noticed for the past few days/week that the video quality (on an internet browser) on Sportsnet Now and Rogers Ignite is terrible. It's also frequently buffering. I use Rogers Ignite and Sportsnet Now on a browser on my computer.    However, the...

shk87 by I've Been Around
  • 3505 Views
  • 3 replies
  • 0 likes

Rogers automatically extending recordings of some programs?

I got a pleasant surprise the other day when I recorded a Leafs game on Sportsnet: the game ran beyond the programmed timeslot but I noticed that it did not stop recording.  I also recorded last night's game with Vancouver and saw, this morning, that...

-G- by Resident Expert
  • 1172 Views
  • 6 replies
  • 2 likes

Device activation has failed due to error: 012

Been having problems (again) with one of my STBs so Rogers swapped it out.  I received my new one and when I went to set it up, I get the following message:     Device activation has failed due to error: 012   I have spent hours on the phone with tec...

jjjjy7 by I'm a Reliable Contributor
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  • 3 replies
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Resolved! Poor Video Quality Casting Ignite TV to Chromecast with Google TV

Hi all, I have had a Chromecast for some time now and casting to it from the ignite TV app works great. I recently updated to the "Chromecast with Google TV" and now when I try casting, I get maybe 360p video quality at best. This pretty much makes s...

Sidiam by I Plan to Stick Around
  • 3601 Views
  • 23 replies
  • 0 likes

STB - black screen after update?

I have noted that the light on one of my STBs comes on around 3-4am - I assume its doing an update.  The light then turns off shortly thereafter and all is well.  However, the last two nights the light has remained on when I wake up.  When I attempt ...

jjjjy7 by I'm a Reliable Contributor
  • 395 Views
  • 3 replies
  • 0 likes

Can I get Ignite TV without also switching my internet?

I was on chat tonight trying to see if I could get a better price on my cable.  The only thing I was offered was Ignite TV.  In poking around the web site, it seems this is only offered in a bundle with internet.  Is this the case?       ***Edited La...

slb260 by I Plan to Stick Around
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Ignite Tv Remote in IR mode only

Good evening. I was wondering if it is possible to program the ignite tv remote (RX15) to operate in IR only mode.  I can not teach my universal remote commands because Rogers remote is in RF mode. I understand I will lose the voice option, which I d...

cnp by I've Been Here Awhile
  • 6218 Views
  • 16 replies
  • 0 likes

Ignite TV App for Mac

Recently, Ignite would not launch on my Mac desktop computer. Contacted service via Live Chat and no help. Tried to re-download the app for Mac and it said my 'device was not compatible'. Looked further and it said M1 chip was required. The M1 chip, ...

BBQfan1 by I've Been Here Awhile
  • 1961 Views
  • 5 replies
  • 0 likes

Ignite TV doesn't load with Safari 15 browser

Hi, guys,   I just update Safari browser to version 15.0 today on my Mac and ignite TV stopped loading. It only shows "now connecting to your entertainment experience". I have gone through all the browser menu items and none of the settings made it w...

imbimmer by I'm Here A Lot
  • 960 Views
  • 4 replies
  • 0 likes

Netflix Profile Different on Ignite TV

Wondering if you ever figured this out.  When I use Netflix through my Rogers box vs my PC/Tablet, my profile seems to be different (down to the icon).  The programs I've previously watched aren't showing through my Rogers box.     ***Edited Label***

PVR Won't Delete Recording (Ignite TV)

I was at an appointment and tried to download an episode of a show (Chicago Fire) recorded on my PVR to my phone. The app froze and I had to reboot my phone. Decided to just watch the show instead of downloading first.Got home, tried to delete record...

XR15 Remote - Control TV Power & Receiver

Hello All, I'm trying to configure my XR15 remote to Control the TV Power (ONLY) and adjust the VOLUME via my Sony AV Receiver.   My Setup: LG TV 4K - connected directly to Ignite modem, my receiver doesn't support 4K passthrough, so I connect direct...

daedwards14 by I've Been Here Awhile
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  • 7 replies
  • 0 likes

Resolved! Ignite TV Box vs. Roku?

I just got Ignite with the streaming box and Disney +. Is there any advantage to using this box over my Roku?   *** Edited Labels ***

Resolved! New Ignite TV Self Install

Looks like I will be doing a self install for a friend on Monday. This is a brand new building with Rogers fiber to the home.   So what does rogers use for the customer premise fiber termination to coax?    I am comfortable doing the self install. Ap...

Biollw by I'm an Advisor
  • 9350 Views
  • 75 replies
  • 0 likes