Ignite TV™
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Resolved! New to Ignite and lost audio out for headphones

Originally my red/white rcf cables were connected to nextbox and headphones worked fine. They are Sony and not bluetooth. There is no way to connect them to ignite box nor the LG tv. Do I need a converter and if so what kind? Digital to analogue? Tha...

Koo2 by I'm here a lot
  • 1419 Views
  • 8 replies
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Resolved! More memory for pvr?

Is there an option to get more memory for PVR?  I keep having to delete movies/programs I want to keep in order to save new movies/programs.   If not available currently, is anything being done to get this in the near future?       ***Added Labels***

RyeEncoke by I plan to stick around
  • 621 Views
  • 1 replies
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Cannot stay logged into the WWE Network website

Hey there.   I am not sure of the state of this issue - it has existed on and off in some way since at least 2019 or so - but I have tried on both Bell and Rogers to get access to the WWE Network website streaming service through a subscription and i...

Thrillhaus by I've been here awhile
  • 2049 Views
  • 5 replies
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Resolved! Ignite Remote Control Battery

I've had ignite for a month now and just had to replace the batteries in the TV remote. Is this standard or could I have a defective remote?     ***Added Labels***

gadair by I've been here awhile
  • 10280 Views
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Ignite TV is now available as a standalone offering

This is new: https://www.rogers.com/tv/ignite-tv-only   Rogers is also no longer selling the basic Starter package as a Digital TV offering.  Looks like Digital TV is another step closer to getting discontinued,

-G- by Resident Expert
  • 1026 Views
  • 2 replies
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Ignite TV - Flex 20 + Sports

I have spent 5 hours on the phone yesterday until someone was able to help, all I wanted was to renew my bundle and try to keep price stable - I had to remove HP from bundle but I was willing to give it up so I don't pay more. However the rest - inte...

biarares by I've been here awhile
  • 4255 Views
  • 5 replies
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Sharing Ignite TV

We are a family of 5 and I just got Ignite TV.  I have my account registered with MyRogers and can use the Ignite TV app easily.  My question is how do others in my family login to the Ignite TV app on their devices?  Surely I do not have to share my...

DwayneP by I've been around
  • 2671 Views
  • 3 replies
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Ignite TV keeps freezing

Anybody knows how to fix ignite TV that keeps freezing?  Its been 2 days now.  It happened before. Really tired of it and din’t have 3 hours (again) to spend on the phone with Rogers to only tell me at the end a technician will have to come to my hou...

Johnny37 by I've been around
  • 2350 Views
  • 5 replies
  • 1 likes

Lost Channel

Real Estate channel the broadcast news channel does anyone know what network they are on just trying to find out my channels I’m losing . Is anyone else losing channels       ***Edited Labels***

Laurajane09 by I plan to stick around
  • 964 Views
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Resolved! Pairing issue with brand new Ignite box and XR15 Remote

Hitting Rogers and Info button only flashes green, TV remains black screen with Cable box text Hitting A and D and pressing 991 also does nothing Hitting A and D and pressing 987 does nothing Over several minites TV turns off by itself but remote can...

jrharv by I'm here a lot
  • 2944 Views
  • 14 replies
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Blue tooth headphone audio delays with video

Just had a successfull visit from a Rogers Tech.!Who knew it “can” happen!Replaced a tv ignite box.I use blue tooth headphones. Due to a bad blue tooth transmitter IN the rogers box. The sound had drop outs and 3-5 second delay from video due bufferi...

jsc1997 by I've been around
  • 371 Views
  • 0 replies
  • 2 likes

RDK 3117

Rebooted modem and box etc etc. this error come up all the time and makes watching tV unbearable on my downstairs TV     ***Edited Labels***

Resolved! Factory Reset Ignite TV set top box Xi6-T

After receiving our new Smartstream device, during setup I allowed the device to control my A/V receiver. Unfortunately, while using the box I am no longer able to change any settings on the receiver and the audio setting it is stuck in produces only...

tesak by I've been here awhile
  • 8882 Views
  • 13 replies
  • 0 likes

Resolved! Service Interruption: Ottawa, ON (Navan/Sarsfield area)

I'm in the Navan/Sarsfield area and we had a short power outage. When the power came back on we had no Rogers services . The phone, TV and internet are not currently working. I've talked with my neighbour who is also with Rogers and theirs is out as ...

LucBerg by I've been here awhile
  • 445 Views
  • 2 replies
  • 0 likes

Ignite TV Now Playing when using browser

I use the Ignite TV portal quite a bit on my Mac.  Im curious as to what determines the channel displayed on the Now Playing in For You.  It doesn't seem to use my channel preferences, but always shows WGRZ Buffalo.  I never watch that channel.  If t...

jonmarvin by I've been here awhile
  • 811 Views
  • 4 replies
  • 0 likes

Ignite TV remote

I suppose this isn’t a serious complaint. More of a suggestion. You need to find out who designed the Rogers Ignite TV remote. Ask them why they put the exit button right below the rewind button. Made them the same shape and size. Didn’t make it illu...

davidhurl by I've been around
  • 1254 Views
  • 8 replies
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Outage in Barrhaven Ont

There has been an outage in my neighbourhood since Feb 8, 2023. In spite of multiple calls and Tech visits we still haven't resolved the issue. I asked to get a text when the issue was resolved, I received 6 texts over a 3 week period saying the repa...

lawrence3 by I've been here awhile
  • 473 Views
  • 2 replies
  • 0 likes

Resolved! Rogers Ignite Modem

How long does it take for modem to reboot after disconnecting power then plugging back in  4 TVs and internet       ***Edited Labels***

Mide by I've been around
  • 922 Views
  • 1 replies
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Ignite TV: Bluetooth drops after 2-5 minutes.

Hello,Since approx. end of January (I think there was firmware upgrade on around Jan 23) the Ignite TV STB (ver. AX061AEI_5.10p7s1_PROD_sdy, firmware 161.0.0 rel. Feb 16) the device drops Bluetooth connection after approx. 2-5 minutes.   The headsets...

bez_ucha by I've been around
  • 305 Views
  • 1 replies
  • 0 likes