No Access to 4K Content on Ignite TV

[skadriancor]

No access to Stingray Now 4K & Stingray Festival 4K

I recently subscribed to the Ignite TV popular package which includes the 4K channels. But I only seems to have access to the Sportsnet & TSN 4k channels. Stingray Now 4K & Stingray Festival 4K appear as not subscribed for me. 

Shouldn't these be activated for me?

**Labels Added**

[skadriancor · Accepted solution]

I applied the add-on and it works now. Thanks!

[RogersLaura]

Hello @skadriancor,

Thanks for your post! Hopefully, you are enjoying your new Ignite TV services! 🙂

For Ignite TV customers who own a 4K TV, they are eligible to access any available 4K content for free if they are subscribed to our Popular or Premier TV packages. For customers who are on our Select package, there is a $10/month fee.

There is a special 4K add-on that must be manually applied to enable access at your end. My sincere apologies if this was not added at the time of activation.

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

Thank you!

RogersLaura

[skadriancor · Accepted solution]

I applied the add-on and it works now. Thanks!

[Mrcanada1968]

Hi @skadriancor ,

Did you have to pay for these other 4K channels (Stingray Festival 4K and Stingray Now 4K) with your Popular Ignite TV Package or were they included?
I was told by a Rogers Customer Care Rep in an email conversation today that those channels aren’t included in the Popular TV Package. I was told that only the Sportsnet 4K and TSN 4K channels are included.

They told me that I must have misunderstood the response given to your post by @RogersLaura .

[Biollw]

What addons was applied?

[Don_Ca]

What is this add-on? How is that done?

[RogersZia]

Good morning @Biollw and @Don_Ca, in order to access the 4K content for free on the Popular or Premier TV packages, there is an add on that needs to be manually applied from our end. For customers who are on our Select package, there is a $10/month fee.

If either are of you have a 4K TV we can apply the add on to your accounts. Depending on your package type, there may be a charge.

Hope this helps :). 

RogersZia

[HappyOak]

For any moderator who read this - please help me with this add on to be added, I have Ignite Premier and I do not have access to any available 4K content - any 4k channel display the screen warning to call Rogers.

Please help me to fix this, I have 4k TVs.

Appreciate it ! 

[RogersAndy]

Hey @HappyOak!

Thanks for reaching out to us via PM to get your 4K content enabled! I'm so glad I was able to assist. Let us know if there's anything else you need!

@RogersAndy

[bwilliamp]

Hello Rogers help,

If this needs to be enabled on my account. How does one do this?

Popular Ignite TV package.