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RogersMoin
Hi @BrendanCharles,
Thank you for bringing these matters to our attention. We are disappointed to hear that your experience with our Ignite TV service hasn't been a very pleasant one. That's not good. 😕
With regards to your Ignite remote, is this only happening on one TV? Do you have any other TVs hooked up to Ignite service that are experiencing the same issues? I would start by rebooting the boxes beginning with your modem. Once the modem has been rebooted an is back online (look for the white light to confirm), you may begin rebooting your TV boxes one by one.
If the issue still persists after the reboot, please try swapping out your batteries to some new batteries to see if this helps.
We appreciate your reaching out via the Rogers Community Forums and we look forward to an update from you soon! 🙂
RogersLaura
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RogersMoin
@BrendanCharles I'm not sure what could have happened here, whether the remote lost its pairing, got mixed up between TVs, or if the remote and set-top box are no longer communicating over RF.
Regardless, here are a few things to try out:
Press the Microphone button on the remote and look at the status LED. If the status indicator is red, the remote is not paired and is likely only sending IR codes when you press buttons. If the status light turns blue and the remote's speaker emits a "bloop" tone, the remote is paired and communicating with a set-top box. If the light is blue and you hear an error tone, the remote is paired but the corresponding set-top box is either off, out of range or not responding.
If you got a red status light in the previous test, point the remote DIRECTLY at the set-top box and it should respond. To re-pair the remote, point the remote at the STB and press the Microphone button. The STB will prompt you to initiate the pairing process.
If you got a blue status indicator but want to use the remote that you are holding with that set-top box, you will need to un-pair it and then re-pair it, and the procedure is different depending on whether you have the older, "rounded" XR11 remote or the newer, "wedge-shaped" XR15 remote.
With the XR11 remote, press and hold the Setup button for a few seconds until the status indicator turns green, then enter code 9-8-7.
If you have the XR15 remote, press and hold the A (triangle) and D (diamond) buttons simultaneously for a few seconds until the status indicator turns green, then enter code 9-8-7
At this point, the remote should be able to control the set-top with IR signals. To re-pair the remote, point the remote directly at the set-top box, press the Microphone button. You should get an on-screen prompt that will guide you through the pairing process.
If none of the above work, even after trying @RogersYasmine 's advice, you can try to factory-reset the remote. However this is more drastic as it will not only un-pair the remote but it will also clear the programming for the TV. To do this, enter setup code 9-8-1 using the same procedure as above for your specific remote. You will then need to re-pair and reprogram the remote for your TV.
For more information on troubleshooting and pairing the Ignite TV Voice Remote, go to:
Troubleshooting your Voice remote
Pairing the Ignite TV Voice Remote
For information on programming your remote to control your TV and AV devices, go to:
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RogersMoin
@anne8 Are you experiencing the same problem as the one reported in this thread?
I just wanted to add that I also ran into this weird glitch last night with one of my Xi6-T set-top boxes and an XR15 remote. For whatever reason, the remote and STB were not communicating. I actually got prompted to re-pair the remote but clicking the Microphone button confirmed that the remote thought that it was paired. The remote's battery level was 68%, so not terribly low. The only unique thing about that particular STB is that it is the only one where I have Power Saver set to On.
On a positive note, I didn't have to resort to any tricks to get things working again. I pointed the remote directly at the set-top box (so that the remote could still send codes via IR if it were to fallback to that mode) and the glitch got sorted out just by following on-screen prompts.
@BrendanCharles Is the status LED on your remote flashing RED several times whenever you press a button? If so, then your batteries are almost exhausted and need to be replaced. You can also check the battery level by entering setup code "9 9 9". See Troubleshooting your Voice remote for more details.
If it's not the batteries, where is your Ignite set-top box located? Is it out in the open or hidden away in an enclosure (or behind something) that's interfering not only with your remote but with Wi-Fi as well? You seem to be having an unusual number of problems that I have never seen in all my time using Ignite TV.
@cindygetz Welcome to the Community!
It sounds like you may have gotten your remotes mixed up between TVs. To get everything back into a good state gain, go to each remote, unpair and reset it (by entering setup code 9-8-1), then pair it with the set-top box that is next to you. This will ensure that the remote first gets disconnected from whatever set-top box it had been paired to before you try to pair it again.
The IgniteTV remote is not designed to do that. It may handle simple functions like on/off, volume, input, but that's usually it. You'll need to use your TV remote to change the various user menu settings. If you don't have your TV remote for some reason, you may wish to purchase a programmable remote like the Harmony 665 or similar, which, once properly programmed, will handle all (IR) functionality of any IR devices. This sort of remote is very useful if you have more devices, like a BD player, AVR, etc. The 665, or similar, is often on sale for about $50, say Black Friday, Boxing Week, etc.
Greetings @adamdan1!
Welcome!
Ignite TV has its own remote. The remote that came with your Nextbox is not compatible.
Regards,
RogersCorey
I agree. for past 2 years I spend more time with support and managers and office of president that I use TV 🙂
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