Rogers Ignite tv box keeps cutting out every minute.

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Don76
I've Been Here Awhile
Posts: 4

Rogers Ignite tv box keeps cutting out every minute.

I have had Rogers ignite for over a year now and all was well. But since last week only 1 of my ignite tv boxes keeps cutting out every minute or two. All the other TVs in the house are fine, internet is fine, WiFi pods are all fine. It’s just the 1 box that is having a problem. I’ve tried every rebooting option that Rogers recommends. I even bought a new hdmi cable but it still cuts out. Honestly I think the box is fried. What can I do now ?

 

 

 

***Edited Labels***

-G-
Resident Expert
Resident Expert
Posts: 2,337

Re: Rogers Ignite tv box keeps cutting out every minute.


@Don76 wrote:
I have had Rogers ignite for over a year now and all was well. But since last week only 1 of my ignite tv boxes keeps cutting out every minute or two. All the other TVs in the house are fine, internet is fine, WiFi pods are all fine. It’s just the 1 box that is having a problem. I’ve tried every rebooting option that Rogers recommends. I even bought a new hdmi cable but it still cuts out. Honestly I think the box is fried. What can I do now ?

I would move the problematic box to a TV where the service currently works well to see if the problem follows the box.  You don't even need to exchange boxes, just unplug/disconnect one set-top box and connect the box that you suspect may be bad.

 

If the problems persist, contact Tech Support.  They can run further tests and arrange for a replacement if the box does turn out to be defective.



Don76
I've Been Here Awhile
Posts: 4

Re: Rogers Ignite tv box keeps cutting out every minute.

Thanks for the idea. I will definitely try this and post the outcome.
Don_Ca
I'm a Reliable Contributor
Posts: 257

Re: Rogers Ignite tv box keeps cutting out every minute.

I had that happen, it would fix for a while after unplugging from power for a while, but then eventually would not even boot. Had to get a new one.
Don76
I've Been Here Awhile
Posts: 4

Re: Rogers Ignite tv box keeps cutting out every minute.

Ok I moved the problematic tv box and connected it to another tv and it is still cutting out. Moved the box to a second tv and still cutting out. I am 100% that this tv box is fried. I connected back the good tv boxes and all is going well… no issues. Can I go to a Rogers store and swap it for a new one. I really don’t want to be on the phone for a long period of time explaining this over and over again 😐
-G-
Resident Expert
Resident Expert
Posts: 2,337

Re: Rogers Ignite tv box keeps cutting out every minute.


@Don76 wrote:
Ok I moved the problematic tv box and connected it to another tv and it is still cutting out. Moved the box to a second tv and still cutting out. I am 100% that this tv box is fried. I connected back the good tv boxes and all is going well… no issues. Can I go to a Rogers store and swap it for a new one. I really don’t want to be on the phone for a long period of time explaining this over and over again 😐

Reconnect the glitchy set-top box and then send a private message to @CommunityHelps .  They'll run some tests, may ask you to try a few more things, and can arrange for a replacement set-top box to get sent out to you.

 

I don't think that Rogers stores can exchange Ignite set-top boxes.  (Not a bad thing, in my opinion.  If customers could exchange STB's on a whim, we would end up with a ton of these getting cycled in and out of Rogers stores constantly for no reason.  These set-top boxes should not have a high failure rate and any problems experienced by customers are more likely due to problematic Wi-Fi installations, not a problem with the STB.)



Don_Ca
I'm a Reliable Contributor
Posts: 257

Re: Rogers Ignite tv box keeps cutting out every minute.

Should not but I have had 2 of 3 replaced for the same issue.