Housekeeping update message on TV

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mascf1
I Plan to Stick Around
Posts: 38

Housekeeping update message on TV

Today at around 4:15pm EDT all of my services went down after this message appeared on the TV screen "you caught us in the middle of a housekeeping update, we will be done in a few minutes".  This took out down of my Rogers services, not just the TV.  Rogers support has no clue what this is about, they've never heard of this on screen message before and could not see any update being pushed to my modem or TV.  My TV box is set to only allow updates between 4am-6am.

 

Has anyone else experienced this?

 

***Edited Labels***

-G-
Resident Expert
Resident Expert
Posts: 2,337

Re: Housekeeping update message on TV

@mascf1  Yes, I have seen this once before, at around 3:45 AM, and I had the presence of mind to snap a picture.  The precise wording of the message is:

 

Just a moment...

You've caught us in the middle of a quick household update.

We'll be finished in a few minutes.

. . .


I have no idea what the nature of this update is or what is getting updated.  It is different from the usual middle-of-the-night set-top box update.



mascf1
I Plan to Stick Around
Posts: 38

Re: Housekeeping update message on TV

Happened to me while I was on a work conference call 🤬
Rogers support was completely clueless and said they’ve never heard of this before. Good to know other customers have experienced this.