Today at around 4:15pm EDT all of my services went down after this message appeared on the TV screen "you caught us in the middle of a housekeeping update, we will be done in a few minutes". This took out down of my Rogers services, not just the TV. Rogers support has no clue what this is about, they've never heard of this on screen message before and could not see any update being pushed to my modem or TV. My TV box is set to only allow updates between 4am-6am.
Has anyone else experienced this?
@mascf1 Yes, I have seen this once before, at around 3:45 AM, and I had the presence of mind to snap a picture. The precise wording of the message is:
Just a moment...
You've caught us in the middle of a quick household update.
We'll be finished in a few minutes.
. . .
I have no idea what the nature of this update is or what is getting updated. It is different from the usual middle-of-the-night set-top box update.
Wonder if this is more than a just basic maintenance reboot/update thing..
Major content update or something..
A) should normally still run at the scheduled time set for the reboots
B) If its something more major.. like HAS to be done there.. users should be notified. Generally everyone has an email tied with their MyRogers, where they get their bill notifications, etc on.. send a "We will be doing an update mid day on Wednesday" sort of thing.
Woodstock, Ontario ... we got this message as well this morning around 8:15 AM, IIRC. It laster for about 5 minutes. About all I could do was change channels using voice commands. The picture didn't change but the sound was from the different channel. I have never seen this before. I'm glad to hear that I am not the only one.
I get the message when I restart my modem. I sent Rogers a photo of the screen and they said they have no reference about this message and linked me to this forum. How is that possible since so many people get this message!!
The only times that I have seen this message was when the TV was on and Rogers pushed a software update to my modem. For me, it always happened in the middle of the night, around 4 AM.
If it is just the set-top boxes that are about to receive an update that requires a reboot, you get a different message, and an option to skip the update.
Unfortunately, almost nothing about the inner workings of Comcast's technology is documented publicly and probably only a select few, internally within Rogers, have access to this information.