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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 33181 Views
  • 4 replies
  • 9 likes

Galaxy S8 GPS issues since the last security patch update

Hello Members!   Having a problem with my Galaxy S8 SM-G950W since the January 2020 security patch that has caused GPS to sporadically stop working and am reaching out for some assistance.   For example, I'll be using google maps navigation and after...

thecooldude by I've been here awhile
  • 5843 Views
  • 3 replies
  • 0 likes

Resolved! Commercials

Why do we have to watch the same commercials over and over and over again? Why can't we just see the native feed from which ever broadcast we're watching? This is enough to make me not want to pay for this service. I will find an alternative way to w...

JWB99 by I've been around
  • 15511 Views
  • 27 replies
  • 2 likes

Resolved! TV Notifications

I had to messages on my notification settings on my TV but when I click on it nothing happens. How would you access your notifications on the tv?   *** Edited Labels *** 

Resolved! 5G Wireless Network Support

Hi, Will Rogers support 5g by Q4? Are we gonna get the S10 5g in Canada?   *Added Labels*

doomfrawen by I've been here awhile
  • 6951 Views
  • 18 replies
  • 0 likes

Blackberry Z 30 unlock

I have problems with unlocking my rogers Blackberry Z30. I am a 20+ years loyal Rogers’ customer, and used at least 5 Blackberries consecutively in the past. The last one, the Z30 was retired in 2018. I wanted to unlock it to use for local calls when...

PMariai by I've been here awhile
  • 2961 Views
  • 4 replies
  • 0 likes

NHL gamecentre "Media error: video not available"

Trying to use gamecenter on my PC, this occurs with both Microsoft edge and chrome browser. I get the error message "media error: video not available" after logging in and trying to select any game to play. Usually once it happens, I cant use gamecen...

Bwastalos by I've been around
  • 9502 Views
  • 21 replies
  • 0 likes

Resolved! Worry-free data management

what is Worry-free data management option, recently appeared in my account.   *Edited Labels*

Enfo by I've been around
  • 13900 Views
  • 28 replies
  • 0 likes

Resolved! NBC Sports Channel

Any chance we will have NBCSPORT in Rogers channel lineup?      **Labels Added**

TK-STAR GPS Tracker

So I purchased this cheap Chinese device and I went to Rogers to find out what it needed for a sim and plan.  Well over the counter had no idea and I was clear it needed SMS and Call Data. The device works by phoning or texting the number and it ping...

KCinToronto by I plan to stick around
  • 3380 Views
  • 2 replies
  • 0 likes

Resolved! Super Bowl in 4K

I can not believe in this day and age that TSN is not broadcasting the super bowl in 4k here in Canada at least not on Roger's, correct me if I am wrong   *Added Labels*

Biollw by I'm a senior advisor
  • 2509 Views
  • 1 replies
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Resolved! View Pay As You Go minutes remaining?

Hello! I'm new to Pay As You Go and I'm finding some aspects of the website confusing and wondering if someone can help me clear it up.  I'm on the $100 Pay As You Go unlimited texting plan and as I understand it I have 100 minutes of talk time for t...

Mjensen71 by I've been here awhile
  • 34180 Views
  • 40 replies
  • 0 likes

Unable to roam outside Quebec

Consistent issue as soon as I leave the province. 5 bars but no network connection. My iPad has no issues. But my Galaxy s5 is where the problem lies. What's frustrating is being charged for roaming on the s5 but not being able to use it. I can make ...

bdavids by I've been around
  • 1850 Views
  • 1 replies
  • 0 likes

Resolved! If I sell my iPhone do I give them the sim card?

If I sell my iPhone 4s am I supposed to give them the simcard too?  I dont need it because I got a new one for iPhone 6 but just dont know if the sim card will like give them access to my phone plan and stuff or how that works?  I know it's deactivat...

Stroops by I've been here awhile
  • 8174 Views
  • 9 replies
  • 0 likes

Packet Loss on throttled data

Hi i noticed that I am receiving 34% packet Loss on my throttled data with Rogers in my home area and I'm wondering if I can get the tower in my area checked to make sure it's working properly   ***Added Labels***

Resolved! Searching with Ignite TV remote

I recently switched to Ignite TV.  Previously, I was able to conduct searches in the Guide using the Day of Week option (the B button on the remote).   For example, If it was currently Monday, I could quickly switch to another day of the week and loo...

Spaniel by I've been here awhile
  • 6525 Views
  • 2 replies
  • 1 likes

UFC 246: McGregor vs. Cerrone Live

Hi Community,   He's back! Irish superstar Conor McGregor makes his return to the Octagon on January 18, and he's kicking off 2020 with a welterweight showdown against the man with the most wins in UFC history, Donald "Cowboy" Cerrone. Returning to a...

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Nextbox 4K PVR might look best with 1080i output!

Hi folks, Not sure about the HD PVR as I haven't confirmed its settings, but on the Nextbox 4K, the single best thing I did to improve video quality was: Go to Settings, then Appearance and pick 1080i HDTV output, hitting Continue when prompted. Now,...

LSTA by I plan to stick around
  • 11360 Views
  • 29 replies
  • 0 likes

Pay As You Go - Expiry Date

I have a question about the balance expiry date on my Pay As You Go account balance. I currently have an account balance of $0 & I don't plan on topping up in the near future (out of town), but I'd like to retain the number for future. The balance ex...

TFAM by I've been here awhile
  • 9155 Views
  • 8 replies
  • 0 likes