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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 31422 Views
  • 4 replies
  • 9 likes

Resolved! Outdated Equipment

I have had Rogers home monitoring for 7 monthsworse decision... the equipment frequently legs, key pad freezes light bulbs loose connectionthey will be quick to tell you that you get to own the equipment but guess what.. the equipment is useless with...

jasonqb by I've Been Here Awhile
  • 3531 Views
  • 6 replies
  • 0 likes

Resolved! Rogers smart home monitoring touchpad wont work!!

Hey fellow customers!,   Well I had the Rogers Smart home monitoring service installed in my house last Sunday, all went well, understood everything that was told to us, i diconnected the power from the touchpad yesterday (done multiple times before)...

Resolved! New unlocked phones for VoLTE

So I understand for LTE the unlocked phone needs to support the Rogers LTE Frequencies, which I have. But is there any other requirements when it comes to VoLTE? Is as long as the phone supports the LTE bands, and VoLTE it will work, or is there some...

b-ry by I'm a Reliable Contributor
  • 11568 Views
  • 28 replies
  • 0 likes

Mobile Call Encryption?

Does Rogers route ALL mobile air calls via GSM even if 4G network is used for your phone data traffic, unless VoLTE is activated on the customer account? What encryption algorithm if any is used when a call is routed via Rogers GSM? I'm NOT talking a...

sambul26 by I've Been Here Awhile
  • 1409 Views
  • 1 replies
  • 0 likes

Apple Watch Series 4 Pre Order/Reservation

Just curios if anyone has had there position in line move to shipped? i was positioned at 189 and i moved to 59 a couple hours ago, so i assume 130 have already been shipped! if they keep shipping at this rate then i should have my phone at launch! t...

ahmedcostco by I Plan to Stick Around
  • 34374 Views
  • 846 replies
  • 2 likes

Device Upgrade Issues via Rogers.com

I have been looking into upgrading my device and for weeks now I haven't been able to get to the site where you can see your selections I called and they said the technicians are working on it when is this going to be fixed or do you need to hire new...

Sean14 by I've Been Around
  • 1264 Views
  • 1 replies
  • 0 likes

Resolved! SmartHome Camera (2 years old) record on motion?

We had our system install just under 2 years ago with one outdoor camera and two Day/Night vision cameras (also outside).  All work flawlessly and I can record any camera, one at a time.  I was told during install that the Day/Night cams have motion ...

landesmm by I've Been Here Awhile
  • 7655 Views
  • 17 replies
  • 0 likes

Resolved! Supported devices for Wi-Fi Calling

At the bottom of the page, it shows "Last updated: October 3, 2017". Any plans on updating supported devices list soon? Or is there an up-to-date list somewhere?- Apple stops at 8/8 Plus with iOS 9.- Samsung stops at Note 5 and S8/S8+ on Android 6.0....

Resolved! Support for DORO 410GSM phone

Does Rogers still support the DORO 410GSM phone ? If so - what are the options ?  The device I have was purchased from Rogers in 2009 ( or thereabouts ). Needs a SIM card.       ***Edited Labels***

pmheise by I've Been Around
  • 2160 Views
  • 1 replies
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Keyone stuck on ABA075 and has not been updated in over a year

Having feature/stability/performance issues with my Keyone and noticed that neither the OS nor Security patch has been updated in over a year even tough they were announced. Updates just keeps on coming back "your system is up to date" . Really? Roge...

Poor cell reception with Samsung S9 phone

While travelling on the Milton Go line my data is not working. I see full bars but none of my apps work. Why is this happening?       ***Edited Labels***

HF5 by I've Been Here Awhile
  • 1215 Views
  • 1 replies
  • 0 likes

AAE: OS Updates Blackberry KEYone

Hey,First off, thanks for being available to answer my question.  I see in the OS Upgrade list that the BlackBerry KEYone is listed with April Security Update - FINAL. Does that mean that security updates won't be supported anymore? Thanks!

Danobird by I'm Here A Lot
  • 4134 Views
  • 3 replies
  • 2 likes

Resolved! Why am i not getting missed call notifications?

HI   I am not getting missed call notifications on text. I have turned my call waiting off due to conf calls. But would like to know when I get a missed call as some dont leave a voicemail.    I used to get it but has stopped in the last couple of mo...

Rajmani1 by I've Been Here Awhile
  • 5419 Views
  • 5 replies
  • 0 likes

NHL.com performance issues

With the NHL app on my phone through my home wireless I am able to play the games without any performance issues. When I use the same wireless on my laptop using the website the games take a long time to load, and only plays at the lowest quality. Th...

SlingBlade by I've Been Here Awhile
  • 16567 Views
  • 42 replies
  • 0 likes

Re: How to Cancel Pay as You Go Account?

@barndoor wrote: ... It used to be if I pressed the  '@' key a list of those commenting in the thread would appear in a drop down box... Works for me too, but I need to be logged in.

57 by Resident Expert
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  • 1 replies
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Resolved! Blackberry Android - Bring us WiFi calling

I can't find a way of turning it on. I bought my phone from Roger's, maybe I should have bought it from BlackBerry???       ***Edited Labels***

edwa1812 by I've Been Here Awhile
  • 13331 Views
  • 24 replies
  • 0 likes

Losing Network connection while roaming

I'm in Panama right now and I keep losing network connection every 15 mins or so. When I shut down my phone and turn it back on the network is reestablished but I can't keep doing this every time I need to use the internet or phone someone. Please he...

Pennylayn by I've Been Around
  • 1306 Views
  • 1 replies
  • 0 likes

3g network unstable in ottawa this week

anyone else experiencing 3g outages in Ottawa this month?  my phone keeps losing connection at the most inconvenient times!   Even to the point of NoService at all.

lina0001 by I've Been Around
  • 1149 Views
  • 1 replies
  • 0 likes