Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Dx9]

Yeah even a coworker of mine got it his S8 for Bell this morning.

[Meowmix]

Hello @Dx9

Yeah so did mine. Hopefully Rogers sends it out.

[pixel_xl]

just manually checked for update. the red tint fix is out. 

[sabesh]

Yup, the update is Available now.

[Meowmix]

Hello @sabesh @pixel_xl

Great to hear! I'll be doing the update later today!

[mathew_blimbaum]

@Meowmix Still have yet to recieve tracking on my VR Gear, I picked up my preorder before launch day at Rogers, as well as filled everything out and logged into my account. It seems everyone has already gotten emails with UPS tracking but me 😞

[Meowmix]

Hello @mathew_blimbaum

There are many actually waiting still to get the Gear VR and controller. Do remember the email and promotion does state within 6-8 weeks to get it. I looked on their Facebook and Twitter and many still waiting for it. So i Wouldnt give up just yet!

[Leslieiswaiting]

Did the update at work took less than one min to download. (fast connection here 🙂

Can't say it does anything for me since I did not have the pink screen prior..... but I can state it does not give you "Pink Screen" 🙂 for all those who may be worried about upgrading.

After 2 weeks with the phone battery life is phenominal you can prob go an entire day without any worries.   I had gotton used to recharging in the afternoon or on the ride back home so this is fantastic.

Playing games or VR gaming especially, the battery will not get beyond warm which is so not like my old S6 Edge.

[Meowmix]

Hello @Leslieiswaiting

Thats great to hear! 🙂 The update fixed alot of issues and improved the battery as well!

[feztech]

For those on the business pre-order still waiting for your phones, I just got my UPS ship notification, and last week I was 117 on the list, so progress... I guess

S8+ Orchid Gray

f

[Meowmix]

Hello @feztech


Glad to see yours shipped! 🙂

[Moece]

I am on the business pre-order still waiting for my phone (S8+). Almost there, currently #7 out of 95. I called in and was told they were not sure when they would receive more phones to ship out. Just my luck.

[Meowmix]

Hello @Moece

Yeah seems like Rogers has been getting little to no shipments from Samsung it seems.

[comcry]

Has any corporate customers received the free netflix code? I'm still waiting. 🤔

[Meowmix]

Hello @comcry

Hmm i wonder what's the hold up?

[DeanD]

I've got the text, but when I do my account number and postal code, I get a #404 page not found.  

Sigh...The website stuff really is taking a toll on the clients.  I don't even wanna open a call for support, as I think I know the answer...we are working on it.

[Meowmix]

Hello @DeanD

I heard the same from others and then a couple days later it worked. Hmm what's going on i wonder.

[DeanD]

@Meowmix

So I went against my own recommendations and opened a chat with a rep, which is usually much quicker than calling.  The rep could not figure it out, so just credited my account with the Netflix amount instead.  Works for me, since I already have a Netflix account.  Works out to the same

[Meowmix]

Hello @DeanD

Thats great to hear!. Atleast they did that for u!

[DeanD]

Okay so I realize that not many of you are here anymore having got your phones.  I have the S8+ and I have both a Zagg invisible shield glass curve and an Otterbox Alpha glass sitting in front of me.  I purchased both, but will likely return one.  

Which one do you use?  Are you happy with it?7

[Meowmix]

Hello @DeanD

Keep the Zagg one. My Otterbox Alpha screen protector keeps coming off and there are thousands complaining only on Facebook, Twitter and online about this. I got then to replace it twice for free and still happens. Plus u are only able to use it with a Otterbox case.