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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Jk1m I never canceled it?

I got it sent to the store from the get go. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

He already know as its been discussed before. Most likely it won't maybe Samsung will let it ship out. Who knows.

In the end, Samsung really pushed this phone yet delivered nothing at all with having phones at launch.

Went to the Eatons center and no carrier store had the S8+. Only 1 Rogers store had the S8+ in Toronto and thankfully I got it. They had a gray but the rep was buying it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
Hi Meowmix, do you know if there's any value in trading my Galaxy Note 3? I know, it's an old phone lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Yo yo @Meowmix!

I think it was a chip issue. They pretty much told us that the Snapdragon 835 would be a little delayed production wise. All things considered it could have been much worse.. I mean it could have been RIM or Nortel?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jk1m

Really it won't be much with Rogers. U can sell it privetly for around $100 or so

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Yeah seems like it. Samsung should have known and shouldn't have left many waiting around.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
Interesting. I know someone who preordered it on April 3rd and he got it delivered to his home on April 19th... Weird thing is he said he got the package from a different courier called Wish Courier instead of UPS...no email confirmation and just a call to his phone

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jk1m
I plan to stick around
Oops I meant that gear vr message for someone else who preordered and cancelled it to buy the device at the store.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

DeanD
I plan to stick around

@Jk1m wrote:
Hi, I preordered mine on April 16th and didn't receive the device yet and never got an email confirming the order. Hopefully we receive it sometime this week.


I preordered mine on April 11th, and my status is still in "pending", so it's going to be a while for you and I both I think.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

hardevkaler715
I'm here a lot
where I can check my status for pre-order?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @hardevkaler715

Unfortunately if u did the pre order ship faster option there is no way of tracking it.

If u did a reservation however, u can log back into my Rogers and go to Device Reservation on there.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

YoniMutonji
I plan to stick around

Hey Meowmix, quick question, if you ended up buying it in-store, from what I think I understood, how did you manage to still qualify for the pre-order bonus? Unless you're still referring to the same phone you had pre-ordered? 

 

I sitll haven't cancelled my pre+order and ended up getting lucky, found a Rogers that had one more S8+ left in store on King St W and managed to get it from there on the 21st. 

 

Edit:... I admit that the wait was killing me.... I couldn't anymore and I caved. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

DeanD
I plan to stick around

@hardevkaler715 wrote:
where I can check my status for pre-order?

@hardevkaler715 you will have to call Rogers and ask a sales rep to look at that for you.  That's what I did over the weekend.  The rep I spoke to said my order status was pending and that's all he could say.  No word on how far back in the queue I am, etc.  I did the pre-order, ship and pay now option as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @YoniMutonji


I had the S8+ before ( was #1 on the reservation system for black). Unfortunately mine had damage so i took it back today and got another one from another store. So since my account as already registered with the pre ordered one ( signed into my Samsung account on the reserved one I got) they sent it out.

I also spoke to Samsung and they said it was fine as my account was connected with the IMEI of the reserved phone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ahmed123
I plan to stick around
My pre order has been in progress since last Thursday, any idea when it will shipped out to the store?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Terraforce18
I plan to stick around
I'm having the same issue too. Glad I'm not the only one

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Well... 

@ahmed123 Pigs have yet to become airborne and @Meowmix has not gone postal yet. Give it a week for both?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
@RAwhite1987 @ahmed123

For those whose phones went to "in progress" last Thursday, mine included, I just got notice of shipping! I'm assuming tomorrow we'll have it!! If not Wednesday.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hey guys

Rogers is starting to ship out the devices that have been IN PROGRESS on the reservation system as of tonight.

For the ones that did the pre order ship faster, i believe tomorrow they should shop out unless they do not have any yet.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ahmed123

It should be shipped out tonight, earliest tomorrow.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@sk8one wrote:
@RAwhite1987

For those whose phones went to "in progress" last Thursday, mine included, I just got notice of shipping! I'm assuming tomorrow we'll have it!! If not Wednesday.

@sk8one I just checked. Still showing in progress. I can only assume SOME are shipping out today.