Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @Matubah

Pending Activation means they have haulted the activation due to either more information or the system needs more time to activate the device.

[Matubah]

@Meowmix Thanks.. I'll give them a call tomorrow. Any idea if this will delay how long it takes for me to receive the phone?

[Meowmix]

Hello @Matubah

It will delay it by a day or so when they ship it out.

[amnos]

@RAwhite1987

the store right at the entrance with the escalator at pacific mall has otterbox alpha glass. $50 including tax and installtion but I didn't end up getting it, the adhesive is only on the border, I doubt it will last and they said it's very case-specific.

For those who are not on a corporate plan, next time try pre-order from bestbuy. I cancelled my Rogers pre-order and pre-ordered with bestbuy on Apr 16. I wasn't expecting to get it on launch but got my Orchid grey s8+ on launch day with gear VR. Also got 400 bonus points + amount I paid for phone for reward zone club. Very happy with the service.

[RAwhite1987]

I plan on getting the Defender Series Otterbox anyway @amnos

I read the reviews for it online and it fits well with the case. I am one of those people who puts his phone in his back pocket, touches it with greasy fingers etc. I find that life is better with a screen protector. 

[comcry]

So unfortunate but happy you got it all figured out! Thanks for the warning.

I'm number 7 on corporate for s8+. Are they all out of stock or is it normal for nothing happen over the weekend?

Any corporate customers have any updates? Fingers crossed for am early week delivery! I still haven't even seen the phone or my color.

[RAwhite1987]

@Meowmix

I was at the STC location earlier talking shop about Galaxy S8+ deliveries. They were suggesting it could be a week before the latest batch is shipped to stoes (ones that say in progress)

[Meowmix]

Hello @comcry

Northing happens on the weekends and seems they are really low on devices or out if stock. Only 1 store in Toronto has the S8+ on both colors and only one of each. The other stores got either one or nothing at all.

[Meowmix]

Hello @RAwhite1987

The stores get shipments tomorrow. So each store will get stock of different devices in stock. Call in and and ask after 12-1pm. See if they got any in stock.. Usually stores get stock Monday and Thursdays.

[DeanD]

Hopefully online warehouse delivery orders get processed soon...

Do stores get stock first?

[Meowmix]

Hello @DeanD

They get it the same time the online orders do. Do remember stock that comes in, gets allocated towards the stores, business and corporate customers reservations, consumer reservations / pre orders and also call center orders

[chippersakic32]

I'd love a reservation number but appearently Pre-ORdering it online and paying in full doesn't provide you with a number Let alone a confirmation email that your Pre-ORder went through (i've seen conf that my pre-order was made but they have no clue as to when I will get my phone). So It would be nice if they fixed that angle because I thought (as it stated online) that the ship to home was supposed to be the faster option.

[Meowmix]

Hello @chippersakic32

The numbers are ONLY for the reservation system. Not the pre order ship faster option.

Second i and many have indicated that it says it's only not guaranteed that u will get it at launch or before anyone else. I made that clear and also said it many times.

While it does state ship faster, it doesn't guarantee u, u will get it at launch or before anyone else.

The email confirmation should have been emailed but the system was and is having issues on that part.

You will get a email once it shipped out.

[chippersakic32]

I never said nor did i expect to get it at launch. All i was trying to say is that it would nice if the system (no matter what you choose) could give an estimate and the email confirmation. I understand that system issues can occur but an email confirming the order (once the system was fixed) could have been sent. This way i dont have to waste my time and Rogers time ensuring my order went through. And after their epic failure (on Rogers part) of allowing someone pretending to be, then buying and than adding new lines to my account you can see why an actual confirmation is needed and not just the word of an employee.

[Meowmix]

Hello @chippersakic32

Just giving u the information that is being said that's all. Well hopefully you get ur device soon and enjoy it!

[raymondtrudeu]

it is now Monday and my 8 plus is still in progress since Wednesday...this is crazy

[gogol]

Hello everyone! 

I would just like to know if people who pre-ordered online received their devices already. I have pre-ordered mine on April 18th and only received an email from Rogers stating that I have made changes to my account but nothing about the status of the device. I believe that the system should automatically send out notifications to customers who pre-ordered online. 

This is my first time pre-ordering a phone so I don't really have that much of an idea on how long it usually takes for people to start receiving their devices. 

Thank in advance.

[Meowmix]

Hello @raymondtrudeu

Nothing will change until later tonight. That's when they ship them out. Not during the day.

[Meowmix]

Hello @gogol

Yes some have Recieved theirs but they did their pre order on the first day it went up. Seeing as u did urs that late, u will have to wait for a while since the ones that did the pre orders didn't go out yet

[gogol]

Thanks, @Meowmix! 

[johentie]

So some updates... On launch day I was #4 on the business side... i couldn't wait.. i called a bunch of places near my town and nothing... only Black S8+.... no one got gray.. i decided to give up.. but called Sq1 and the guy said he had 2 Orchid Gray S8+ for walkins.. I jumped up and headed there (about a 30min drive).

when i got there it was true... so I PICKED IT UP!! : > i canceled my pre order, which i was still #4...

enjoying it so far ; >