Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @Quanly

It will be delivered sometime next week as they do not do weekend deliveries (unless somehow Rogers delivers then tomorrow which u doubt it).

[kavkaz]

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@wpd1 wrote:

@kavkaz

I'm glad that you are enjoying the S8. With its steep price tag, you better be enjoying it. Once the novelty of the screen wore off, it didn't really feel all that different from the S7E, or at least the differences from the S7E didn't justify the price point for me. No real innovation to justify upgrading I'm afraid. But, that's just me and I'm likely in the minority. Enjoy your phone.

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i hear u. i feel this unit just wirks. s7 has too many bugs and it slowed down alot

[prashantjcha]

Hi friends. Can someone help me here please. I did reserved s8+ but by mistake selected the wrong store. I want to change the store now but it is already in process. How can i change the store location and keep my pre order bonus from samsung. Any ideas?

[RAwhite1987]

There is nothing you can do. Once it is in process you cannot change anything as noted on the website. 

[Meowmix]

Hello @prashantjcha

Unfortunately once it's IN PROGRESS status you can NOT change the address it's going too.

Why not just go to that store when it's in?

[prashantjcha]

Actually i dont mind going to that store but the store that i want to get the phonr activated is going to give me a credit of $100. What happens if i get the phone from the store it will be shipped now and than sign in with my samsung account and return it. After that i go to the store that i prefer and get the s8+ activated. Will i get the pre order bonus?

[RAwhite1987]

@prashantjcha lol while not directly commiting fraud... lololololololololol. Seriously though.. if you are getting a credit it should be on their system irrespective of what store you go to. This is not 1984.

[prashantjcha]

I dont want to commit fraud. I want s8+ but just needs to be activated on a different store. Actually i think its upto the manager if they are willing to give in extra in the trade in credit or something.

[Meowmix]

Hello @prashantjcha

All stores are giving anyone that activates a phone a $100 credit trade in for a device they show. It's $150 for the S8 and S8 Plus if that's what ur referring too. The store can't offer a $100 out of no where..

Also a reservation isn't a hardware upgrade. So u can go to the store u want and pick up the device from there. Then once the reservation comes in, tell them u no longer what it.

[Meowmix]

Hello @prashantjcha

What are you talking about? There is no fraud... You are confused here. Again all stores are giving anyone that activates a phone on a existing like or new line a $100 trade in credit. However for the S8 and S8 Plus u get $150 instead. I did this and they gave me $150 trade in credit for my Z30 and out it towards my S8+.

[prashantjcha]

Ok i think i more clear now. So lets say i just go the store i want to pick it up and get the phone from them. Once the reservation arrives, i tell them i dont want it. Will i still be eligible for the pre order bonus from samsung. Isnt it tied to the imei of the pre ordered phones?

[Meowmix]

Hello @prashantjcha

From what a source within Samsung head office Canada told me that is correct. It's tied to the IMEI number that are for pre orders and reservations only.. So if Rogers sends out the reservation device to thay location, they also send the IMEI number to Samsung to let them know it was a pre order / reservation.

Now some last year were able to fool the system but it was a different way. This year Samsung is doing it differently. So if u want to go get it at the other store, to ahead but please be aware that if u do not get the Gear VR and controller, then it's not Samsung's fault.

[prashantjcha]

See that is the problem here. The store which i selected during reservation they are telling me that if i trade in my iphone 5s which is completely in working condition i will only get 40 dollars for the trade in. And the rogers website actually says $250 for trade in phones. Very much confused here.

[RAwhite1987]

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@Meowmix wrote:
Hello @prashantjcha

What are you talking about? There is no fraud... You are confused here. Again all stores are giving anyone that activates a phone on a existing like or new line a $100 trade in credit. However for the S8 and S8 Plus u get $150 instead. I did this and they gave me $150 trade in credit for my Z30 and out it towards my S8+.

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@Meowmix that was a joke I made because he wanted to use the the phone to get the VR then return it and get another phone somewhere else. I joked it was pretty much fraud even though it is not. 

[Meowmix]

Hello @prashantjcha

Incorrect. The website does not state that. The Rogers website shows $100 trade in credit towards your new device as long as it's eligible. With the S8 and S8 Plus, you get $150 instead.

Please show me where it shows $250 on the Rogers.com website.

" For: New and existing customers

Get a $100 credit select devices. Simply trade in your eligible old phone, and we’ll give you a credit towards a new one when you upgrade or activate on a 2-year Share EverythingTM plan.1

Offer available in store only!"

[Meowmix]

Hello @RAwhite1987

He can't keep the VR. Once you return the S8 and S8 Plus, Rogers notifies Samsung Canada that it's been returned and Samsung will send u a email to return the Gear VR and controller back.

Last year was a different story with the Note 7 as we were able to keep our pre order gifts due to the recall.

[Kyleck1990]

So do we have to use the SIM card that came in the box or will the one that's currently in my s7 work?

[Meowmix]

Hello @Kyleck1990

The one you are using with your S7 will Work with the S8 and S8 Plus.

[RAwhite1987]

Hello @Meowmix

I wonder how many people will actually try doing that. It is amazing how people do not read the fine print and complain when they do not get their way. 

[Meowmix]

Hello @RAwhite1987

Oh believe me i know. Unfortunately if you return the device back to Rogers, Rogers will notify Samsung and they will send a email to that person asking them to return it. Samsung's fine print shows that if u return the phone, u return the Gear VR and controller as well. Same with all carriers.

[comcry]

Business customer as many know.  I was 27 for s8+ OG and I'm now 7. I hope they were telling the truth.  lol  Next week for me!