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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

U live close to me!!! Haha I'm near Kennedy station haha. I usually go to STC when I go shopping once in a while haha.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

No way!? I live literally next to Warden. I am at Birchmount!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Near the mandarin that's right there! Haha not bad!

I'm Pretty sure u will get it and the stores won't burn down haha.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Kyleck1990
I plan to stick around
So still no shipping notice, but my imei number has changed on my rogers account so if have to say that's good news 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Kyleck1990

That is a good sign! That means the have one for u and activated it for u! Now they should be shipping it out today or tomorrow!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Redefined
I plan to stick around

Just got off the phone AGAIN. Apparently my #7 Grey S8+ will be shipped out tomorrow. I'm hoping I can still grab it in store tomorrow, early morning, and cancel without paying before it swaps status'.

 

We'll see I guess.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I plan to stick around
Hi redefined
Tell me what I'm missing here. You are willing to forego the $200 VR which would be free if you waited another day for you pre-order device to be delivered, by picking up one in store as a walk in?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @gaidin58

Some do not want the Gear VR and controller and just want the device. Could be the same as @Redefined. Also no one knows if u can just get the Gear VR and controller if u get a walk in. The system seems to be either way but it's up to each person on what they do.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
As of this morning my status still says open on the device reservation page so it'll still be a while but once you get a shipping notification how long does it usually take for it to get to the store?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

Usually it take the next day for the store to get it. Even if it's UPS standard, it's shipped as express internally.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Stupid question.. does anyone know if you MUST use the phone when they unbox it and activate it? I had hoped to use my S6 until I go away on vacation. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I plan to stick around
Oh I'm well aware it's up to each person what they do and what they want. I'm just trying to understand. A person can always sell the VR if it's not wanted. But I guess having the device one extra day might be worth it to some. I'm not trying to pick a fight.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
@Meowmix that's pretty good. Say they ship it on Friday, do they deliver on the weekends?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

They do sometimes only on Saturday.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Ask them not to unbox it. They usually only do that just to make sure the device has no damage and to just insert the sim. That's all. They asked me if they want to scan the new sim ot put my sim in and I said I'll do it later. Never opened the box lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix wrote:
Hello @RAwhite1987

Ask them not to unbox it. They usually only do that just to make sure the device has no damage and to just insert the sim. That's all. They asked me if they want to scan the new sim ot put my sim in and I said I'll do it later. Never opened the box lol

Makes sense @Meowmix

I don't care if they check for damage I just do not want to put them sim in and start using it. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
Today I got a shipping notice for the VR to be delievered on Monday via UPS. Also, I got a text from rogers on how to redeem the netflix promo. When I went to enter my details it said that I might not be eligible for the promo. Anyone else had this issue?
I already talked with live chat and they said they'll look into it and gave me a case # and to wait up to 48 hours before trying again

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez

Mine worked just fine as per the image I posted on here. Some are having issues but could be account related.

I never got a email yet from UPS OR SAMSUNG for the Gear VR.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
Is it me or can you only check your device reservation status on an actual computer? Every time I log into my account on my iPhone (yes I'm making the switch to an Android!) it doesn't give me any kind of options/links on the MyRogers page to do so. Even if I "request desktop site." I can check it on my iPad but not in my iPhone. I'm using Chrome & I even tried Safari.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

raymondtrudeu
I plan to stick around
so if you read my last post...I had 2 s8 plus reserved because they couldn't see the first reservation...
as it looks now both are in progress I was gong to cancel one when I pick up the other one.

should I cancel it now or wait till I actually get one? I want to be able to get my deposit back on the one I will cancel

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix

Any idea what "in progress" means. Just curious if there is a chance I will likely be able to pick up my phone this weekend or have to go before work next week.