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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around
@Meowmix, Actually, i placed 3 orders that day, two of them i cancelled, one of them was for my sister (she hasn't cancelled). I am thinking of cancelling my rogers line and getting it through samsung instead now. They said they will give me the phone alongside the gear VR today.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mr-Panigale

Then go get it! If they can give it to u today, then just go and do it and don't have to wait!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

@Meowmix I am debating becuase if i cancel my Rogers account, i lose the $200 prepaid visa and a $50 referral credit. Hmmm what to do?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mr-Panigale

$200 pre paid visa? There was no promotion like that unless the managers offered it to u lol.

Then that would be a tough choice to make at thay point.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
@Meowmix

Initially there was a 200 dollar prepaid visa. They got rid of it very quickly as it was a online ship to home promo. If you recall for the first few days nobody was able to pay now and get it faster so to speak.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
They replaced the visa with the hoodie Cat food.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello

I remember that. I believe no one will get that. That's why it was removed so quick. Unless otherwise said or on their contracts that they will get it.

I remember speaking to someone that deals with the promotions department and they said it was a error that it was on and removed it. So i don't think anyone will get it unless they do send them out.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Haha that's true but that's in store only for the hoodie. So anyone that gets theirs phone sent to them at home, do not get the hoodie sadly lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

@Meowmix @RAwhite1987 I spoke to Rogers chat about that to verify and they do see the application for the visa and advised me that i would get it 10 days after i get my phone. Are they lying to me? If it wasn't for the visa, i would have cancelled in a heartbeat. What do you think @Meowmix?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mr-Panigale

As long as u have that as saved transaction or if they can give u the interaction ID of that conversation, then u should be fine.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

@Meowmix Also, when i spoke to the department about cancelling my contract with Rogers, i asked them about shipments that they get from Samsung. She told me that Rogers gets one big shipment which gets allocated to different departments within Rogers, and then they get another one couple weeks after. I asked her if Samsung sends Rogers continous shipments through out the week, and she said no. Does she know what she is talking about? LOL

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Mr-Panigale

That is true most of the times actually. Sometimes the manufacturers will send out km massive shipment to the carriers and the next one might be a couple days or week later. Seen it with even Apple and Samsung

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

@Meowmix This makes it even harder. Do you know what is happening in this case? Is samsung sending Rogers regular shipments?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@BrentA1 I was #1 on the busienss side for the black s8+ and my order moved to "Order in Progress - Activation" about an hour ago!! Hopefully the phone gets shipped out today!!! 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @ynwa96

Glad to see! That means they have it and activating it! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Redefined
I plan to stick around

@ynwa96 wrote:

@BrentA1 I was #1 on the busienss side for the black s8+ and my order moved to "Order in Progress - Activation" about an hour ago!! Hopefully the phone gets shipped out today!!! 


Jesus, you're so lucky. I'm #7 on the business side for S8+ Grey and still IN PROGRESS.

 

If it's not shipped out by tomorrow, I won't even have it before the launch date. Ridiculous that I pre-ordered super early and still get screwed.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions


@ynwa96 wrote:

@BrentA1 I was #1 on the busienss side for the black s8+ and my order moved to "Order in Progress - Activation" about an hour ago!! Hopefully the phone gets shipped out today!!! 


Still on Pre Fulfillment for me 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Simon43
I've been here awhile

My black S8 is marked as SHIPPED(to a store) since april 11. Still not there.. I've been rocking an HTC M7  since I sold my 6p.. Come on Rogers.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Simon43

I would speak to the store manager and see if they misplaced it or counted it as store inventory instead. Seems like it's a habit of it happening.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix

Two words. Pacific Mall Smiley Wink



Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Simon43
I've been here awhile
I juste called for the 3rd time, still no S8 😞