Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @ajpeebles

I replied back to u:)

[ajpeebles]

Thanks!

[kh29]

now the wireless charger works now i see the green indicator but i notice the last year fast wireless charger is charges slow on the galaxy s8

[Meowmix]

Hello @kh29

Yes i explained this before and so did another user. The S8 and S8 Plus use a newer coil which chargers the phone faster on the wireless charging pics. Unfortunately the older ones from last year will charger the device fast but not as fast as the new pod Samsung wireless fast charging pod they showed off with the device.

[RAwhite1987]

@Meowmix
Have you ever considered a FAQ for these forums?

[Meowmix]

Hello @RAwhite1987

I have actually and working on one at the moment! 🙂

I was thinking about it for about 2 years but every year things change so i would have to do a new FAQ every year or every time something changes lol.

[RAwhite1987]

Ahh the rules of fight club.... @Meowmix

[Meowmix]

Hello @RAwhite1987

Exactly. So I'll try and make one but see if I can edit it every time something changes. If not then I would have to remove it and remake it again.

[Narcissus]

Hello Meowmix,
Thanks for your insightful responses - I have been talking to Rogers personnel via phone and voicemail and it seems to be very difficult to get a straight answer!
I pre-ordered the S8+ on the 8th via the Pre-Order to ship now option and I went through all the sheets (including payment agreement for new phone + old phone balance). Final page said congratulations for the order, we will send you a confirmation e-mail. That e-mail never came.
The MyRogers system does not allow me to reserve and/or upgrade my phone (error, call customer support message) - bu as you have said, there may not be a confirmation message.

Reading other people's responses here, everybody seems to have actually already paid for the phone, but I have not have the purchase amount on my bill yet. Is this a sign that my pre-Order has not gone through???

Thanks!
Fred

[RAwhite1987]

@Meowmix

Just a thought.. but life would be easier if this forum was a game of survivor. Why write a FAQ when you can vote out one of the contributers. 

Meowmix thats 11 views the forum has spoken, you need to bring me your phone *does factory reset*. It's time for you to go. 

[Meowmix]

Hello @Narcissus

Yes that is correct. No one got a confirmation email after they did it.

The payment will show when they get the devices in or when the system will charge the account

[Meowmix]

Hello @RAwhite1987

Haha yeah that would be great!

[RAwhite1987]

Still better than turning pre-ordering into a real life hunger games? THAT would be cool.

[cez]

Thanks @Meowmix! I would hate to receive the VR only to realize they sent the wrong sized one.
So that's all we need to do right? To get the VR we just need to sign in to our samsung account which I did then we wait?

[Meowmix]

Hello @cez

You are welcome! Yeah that's all! 🙂

[clr416]

Ive been thinking,, as far as pre orders go,would it make sense that I should be able to get a unit guaranteed on the official launch date on friday as those currently in the queue would get preference when rogers gets new stock in for the 21st?

[briancheung]

I'm a Rogers Business customer and I pre-ordered on March 30th, becoming #15 in line for the S8 Black. Got a notification today (April 18) around 11:30AM (pacific time) that my phone has shipped from Ontario and will be delivered to me in BC tomorrow afternoon! Super excited!

[Gregole]

Found out first hand that you need to insert sim card before doing anything with the phone as the phone auto factory reset when you insert the sim card for the first time. Would it auto factory reset again if i use a different sim card if I for example travel overseas?

[Meowmix]

Hello @clr416

You would think that but it's not guaranteed that you will get it at launch or before anyone else. Remember we are lucky that they have even shipped out devices before the official launch day.

[clr416]

So what youre saying is even if rogers gets phones shipped to them, they wont fulfill the pre orders first and just have devices set aside for walk ins?

[Meowmix]

Hello @clr416

If a shipment comes in, some are set side for the business and corporate customers, stores, call center orders and pre orders /reservations.. This was mentioned on my first page as well. Also its not guaranteed that u will get it at launch either. It says that in the FAQ for the pre orders and also said the same a few times.

" Does pre-ordering a device to ship to store using the Rogers Reservation System mean I’ll get my device on the official launch date?


We can’t guarantee that you’ll receive your device on the day it launches. Our goal is to get your device to you as soon as possible, and we set aside inventory for customers who pre-order.. The confirmation email you received when you reserved your device will contain more information about shipping timelines.