Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @enigma4321

Yay!!! 🙂 we both got ours!! 🙂

[sk8one]

I started at #214 for the S8+ black, then it dropped to #211 the next day. Now at #207 with an open status.

[the_slayer21]

Me too finally walk in the st-catherine store near Peel there was no one but hit 1145 , there was more people 

[Ishtpreet]

Pre-ordered S+ Mid B. Current no. 39 ( Status Open) . I think i will get it on friday morning from rogers store instead. Almost no hope of getting it before Friday.

(Lesson learned .. Either pre order on very first day or wait for launch date) .

[Digitalphear]

Ughhh...

Any idea how bad the damage will be on the price of the phone since my plan is a $65 5gb Share Everything Legacy Premium plan?

Im assuming theyre going to try and make me upgrade my plan to something significantly more expensive per month AND charge me $500+ for the phone.

[comcry]

Spoke with live chat (business). Seems phones for us won't be available until Friday the earliest. I was told that is launch date. They did not acknowledge the pre-release date. It's very frustrating. 😕

On another note, what phone did you trade in? I'm wondering what the trade in deal is all about. That's an amazing price to pay.

[clr416]

@Ishtpreet

s8, mid b, open status 51 here. I'm still holding out hope we'll get them before friday. It'd be ridiculous if our pre orders were filled after the launch date, but at this point I probably wouldn't be surprised.

[Meowmix]

Hello @Digitalphear

It would cost $550 for the upgrade to the S8+. The older the plan is, the more u pay for the phone.

[Meowmix]

Hello @comcry

I traded in my girlfriends Z30. She didn't want it and just gave it to me for the trade in. Got $150 for it which is great!.

[comcry]

Do they take any phones?

I wasn't offered the $550 and I asked. Just the $319 option. Odd

[Meowmix]

Hello @comcry

Sometimes they let it go through and by pass it but most of the times u need the new Premium plus plan for that price.

They take anything newer then the Z10 for blackberry, Anything newer then the G3 and above and anything newer then the iPhone 5S.

[comcry]

Oh, I guess mine are dinosaurs. Lol

Samsung took anything period last year with the note 7. I got a $250/credit for a phone I had to return. Lol

[MrNineties]

The waiting without ANY notice at all is excrutiating for me, as one who opted for the direct-ship option. My word Rogers needs to work on this. Customer friction can so easily be avoided with a little communication. They are a communications company and they have not yet learned this lesson...

[Meowmix]

Hello @MrNineties

Believe me i know how you feel. They have been doing this for years and little to no information had been given out at all.

[Mattmcnamee]

This may be a silly question....but where do you see what number in line you are???

[RAwhite1987]

If you reserve and pick up in store it will show up under device reservation in the MyRogers portal of the Rogers website. 

[Meowmix]

Hello @Mattmcnamee

If you did the Device Reservation online and got a email saying Reserved, log into My Rogers - Your account - Device Reservation. This is where you will see what line u are in and such.

If you did the Pre Order Pay Now Ship faster option, unfortunately u do not have that option to see what line u are in.

[pixel_xl]

received email confirmation that the item was shipped. arrived on the 13th.
went to the store and asked about preorders. they said they didn't receive anything. what gives?

people who preordered to get VR glasses will be screwed.

[richardmatnog]

Finally! after talking to a bunch of agents of rogers who kept telling me that I wont have the phone until April 21 even if I pre-ordered, I called the store where I set my order to be delivered and they say "YES" they have the phone and is ready to be picked up. now I got the phone!

[cez]

When I pick up my phone later and the store tells me they're still having issues (like another member here said), I will quote you and say that everything is fine now with the rogers system.
T -2 hours to go!

[Meowmix]

Hello @pixel_xl

No one will be screwed unless u didn't register on the pre order website from Samsung which i posted the link a couple of times.

You have until May 30th to log into ur Samsung account on ur S8 or S8 Plus and get the Gear VR and controller.

You have until April 20th to register on the Samsung promotion site.