Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @RAwhite1987

Agreed!. They most likely did that due to the issue going on. Once its been resolved, they should start shipping them out.

[wpd1]

And to further add evidence of the antiquated network and management at Rogers, Bell and Telus have announced Android Nougat updates available for the Note 5. Rogers doesn't even have it on the schedule......

[Meowmix]

Hello @wpd1

Agreed. I noticed that too. So who knows whats truly going on anymore.

[enigma4321]

This would be so bloody entertaining if this was an iPhone launch!!!!

[Meowmix]

Hello @enigma4321

Agreed it would be! Everyone would be going crazier then we are lol

[wpd1]

It's likely as stupid as this, the person responsible for entering the imei's into the sales que before they left for the long weekend forgot and doesn't get back until tomorrow. Nobody can access that person's files.

[acoldone]

For those of us who haven't read through all the drama , is it a waste of time to attempt to go to the store we were supposed to have our phones shipped to until tomorrow? I was looking to pick up mine from the Rogers dealer in Pacific Centre in Vancouver today but it sounds like this might be a waste of time. 

[enigma4321]

@Meowmix

omg ya! chaos in the streets!! 😛

[enigma4321]

@wpd1

He was too busy playing solitaire 

[Meowmix]

Hello @wpd1

Most likely the case. I wonder if they are fixing it as we speak or getting the person or persons responsible for this and getting them to fix this " unknown" error they claim it is.

[Meowmix]

Hello @acoldone

Yes it is. Just call and see if the system is up for it but doubt it until tomorrow. Do not waste ur time going there for nothing.

[enigma4321]

@acoldone

yup would be a waste of time.. was hoping to try and go later, but being that its 5:30PM EST, i highly doubt it will be today..

[mparizeau]

so here's an update from someone who had a reservatoion done through both the Home page for 'Pay now and get it faster'(shipping at home), and the regular 'Reserve a device' Button (shipping in store).

'Pay now and get it faster(ship at home)' :

I never got any confirmation and nobody could tell me whether or not an order went in.

Today however, I just got this 'Changes were made to your account' email:

Reserve a device'(Ship in store):

Like everyone else, I went there with no success, the store attendant told me they could only sell the phones on the 21st. I asked not tomorrow? She said nope, the 21.

So which device will I receive first, I don't know but either way it seems like it'll be a mess to sort out my bill afterwards.

[Meowmix]

Hello @enigma4321

Most likely to busy getting ready for the long weekend and or not bothering to do their job LOL.

[Meowmix]

Hello @mparizeau

The reps in the store do not know half of what promotions Rogers was or is offering. Let alone half of them do not care. So do not listen to the store reps when getting incorrect information.

[mparizeau]

@Meowmix I was not planning on sitting quietly and waiting until the 21st to call them back anyways.

From an impatient buyer!! 🙂

[RAwhite1987]

I wonder if they will end up telling everyone wait until Friday due to unforeseen technical issues.  That unto itself is cover for "our execs have gone into the witness protection program while we break the bad news"

[enigma4321]

@RAwhite1987

"At an undisclosed location"

[Meowmix]

Hello @RAwhite1987

If they do, lets just say they will have many angry and upset customers to which can cause alot of problems for Rogers and their head office. In the end, they even said in a email to the store that today would be the release of the pre orders and reservations for in store. So making their customers wait for another 4 days will either have them give out some sort of credit or something for this.

[liyaguangca1]

I'm so disappoint at rogers. First, "False propaganda", the website told us you can get it as soon as april 17th, but how many people receive it today? Only 2, I believe, most of us still waiting and many of us still waiting for the confirmation letters due to lack of info.  Secondly,  two shipping options, pay first and pay later. I selected paid first option and my plan changed so . quick from $80 to $125 plan without having the samsung s8 in my hand. The thing really upset me is after I paid for the pre-order samsung s8+, I didn't receive any informations with the pre-order?  I don't even know how long do I have to wait until I can get this phone.  But still, I'm paying for $125 plus tax for using the same old phone.  So unfair!

[RAwhite1987]

Honestly, if I was not visiting England in a month and a half I would likely be with Bell at this point.