Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
03-29-2017
11:16 AM
- last edited on
03-30-2017
12:10 PM
by
RogersPrasana
Hey everyone!!
Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!!
1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help
EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets.
So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully.
EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable at the moment. Soon it will be.
EDIT 3 - April 21st is when the S8 / S8+ will be launched!
***Edited Labels***
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:13 PM
I really doubt that is the issue. Their servers are not up to date and running older servers and tech.
I am starting to think that someone forgot to turn on the switch and this caused it.
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:13 PM
"its not our fault" in other words lol!
but if its a known issue, then why isnt it fixed ffs!! lol
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:15 PM - edited 04-17-2017 04:16 PM
Hello @enigma4321
Honestly this is always the issue with Rogers. Always has issues with launches and then blame it on some " unknown" issue. lol
now this
"Additionally, Rogers has responded to MobileSyrup‘s response for comment, stating: “We are working to resolve the issue as quickly as possible. We will update customers as information is available.”
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017
04:15 PM
- last edited on
04-17-2017
04:16 PM
by
RogersZia
So why dont they flip the switch already!
Im swearing a lot today, but i think i have good reason to. Since i sold the G6 earlier too. Using a 5 year old phone 😞
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:17 PM
I did the whole overnight wait for the iphone4, years ago, which ended up being fun, except for once we were in the store.. i was in the store ready to activate my new iphone 4 at around 10am. i was out of the apple store by 2:30 pm cause all systems were down-up-down-up-down-up for activations..
Yup not a new story at all
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:17 PM
They do not care that u sold your phone. Believe me they do not. At this point i guess they are trying to fix whatever is going on and i want to see what we all get for this issue.
Anyways i updated the above post with what Mobilesyrup got from Rogers as a response.
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:18 PM
Lets hope its soon!!
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:18 PM
Its every launch for the Samsung and iPhone devices that have this issue. It seems they are running older servers or systems which can not handle more then a couple thousand activation at a time.
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:19 PM
@Meowmix wrote:Hello @enigma4321
Honestly this is always the issue with Rogers. Always has issues with launches and then blame it on some " unknown" issue. lol
now this
"Additionally, Rogers has responded to MobileSyrup‘s response for comment, stating: “We are working to resolve the issue as quickly as possible. We will update customers as information is available.”
So what happens if they accidentally delete the rogers customer database trying to fix this issue? I doubt that will happen but it would make for some entertainment.
Nothing quite like rogers servers wiping themselves clean.
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:19 PM
No i know they dont care about me selling my phone, not saying they do.. but compensation would be nice for all this trouble lol. give me a free case or something just to show they care lol
But this whole thing is just a big joke really. so in the end im not mad, just frustrated as everyone else i think
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:20 PM
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:20 PM
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:21 PM
I agree with you. I am not mad but more frustrated that i wasted a nice day trying to figure this out and going to the store for nothing. Now i have to go tomorrow to get it if the system will let them.
A free case or some sort of credit for the mess up should be given out. That i agree with.
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:22 PM
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:23 PM
What makes NO SENSE is that the ones that are getting their phones today via the Pay now ship faster option, have had theirs activated and shipped out without a issue.
So why can the stores not do so? If this is a " unknown" error, then the others should be in the same situation as us.
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:24 PM
Agreed. A small credit or case would be nice for this but doubt Rogers will do anything. They will just say " Sorry for the inconvenience" meanwhile all the other pre orders with all the other carriers have been shipped out to customers and they are doing their stuff properly. Meanwhile here with Rogers we are stuck.
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:25 PM
They have back ups for that. Its happened before on someone and they were able to retrieve their data lol.
Oh i know
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:28 PM
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:31 PM
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017
04:38 PM
- last edited on
04-17-2017
04:43 PM
by
RogersZia
I called Customer Relation and complained about the delay...he then offered me a $25+ HST credit for my account...
I suggest you all call and asks ...
Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-17-2017 04:42 PM
