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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

A-Wad
I'm here a lot
I just talked to a girl here in the GTA.

She said that because I already have my upgrade done I might just be able to come in and get the phone.

She is seeing if she is able to activate it for me because of the problems first. If she can then I just come pick it up. She's going to call me back soon and I'll let you guys know.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

That is negative! I'm always making things up hahah 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@Meowmix

 

That means activations MUST be working then! 😛 (kidding in case this makes someone go to the store haah)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@A-Wad

 

Lets hope its fixed!!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

GibMcFragger
I'm a reliable contributor
I know. They all said it, and nobody did, lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

Shhh don't confuse people hahaha:

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Jonathan3440
I plan to stick around
I put my order in on March 31st. And I'll be sure to keep everyone updated.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@Meowmix

 

I know 😞 sarcasm doesnt come out in text form very well (especially on the internet :P)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I plan to stick around
Yes, patience is a virtue. Sometimes i wish i didn't need a phone, miss the days of privacy.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @italianfitguy

Sometimes I wish i never had a cellphone. Why? Privacy, not dealing with drama and all lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@italianfitguy

 

whats this word privacy you speak of 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

yankoster
I've been around

Just got a call from my store in Richmond Hill, ON that they are now expecting to be able to activate the S8/S8+ tomorrow.

 

This issue was easily avoidable.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@yankoster

 

Seeing is believing! 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I plan to stick around
Oh . . What a mess. Actually when I showed up to the store the guy forgot today was the S8 day. Having a launch like thing on a long weekend might not be such a great idea. Everyone probably mentally checked out Thursday leaving a pile up for today.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I plan to stick around

@tierackk I know riiight? When I called my store also the girl seemed lost asking "Wait, is today the 17th??"

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @tierackk

Most likely and forgot to fix everything for today. Shame.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Update to my issue:

Ok I got a call back from the girl in the store.

She said I have 2 options:

1) Wait until tomorrow to come in and pick up my phone. BUT I have to do a new upgrade because my upgrade phone is being shipped to me.

2) Wait for my upgrade phone to be shipped.

No matter what however there will be NO phones being activated today.

All phones will be activatable tomorrow at best and this is from her head office. So I guess I'm going in store tomorrow, cancelling my online upgrade and doing the in store upgrade which is the exact same thing...makes no sense but it's better than waiting possible weeks for the phone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

@A-Wad wrote:
Update to my issue:

Ok I got a call back from the girl in the store.

She said I have 2 options:

1) Wait until tomorrow to come in and pick up my phone. BUT I have to do a new upgrade because my upgrade phone is being shipped to me.

2) Wait for my upgrade phone to be shipped.

No matter what however there will be NO phones being activated today.

All phones will be activatable tomorrow at best and this is from her head office. So I guess I'm going in store tomorrow, cancelling my online upgrade and doing the in store upgrade which is the exact same thing...makes no sense but it's better than waiting possible weeks for the phone.

What store is this?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@A-Wad

 

Im not throwing in the towel and giving up on hoping its today.. They might be able to fix it today anyways. i dont believe the reps cause they all give different info

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Chefdaddy
I've been here awhile
Just went to pick up my s8 and Rogers said there not releasing it until Friday 21st

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@Chefdaddy

 

thats messed up and the rep just doesnt want to deal with clients, thats what that means