Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @Mr-Panigale

I can but due to Easter no one is working today. I'll ask and see what's going on though.

I do know that one of my co-workers got his shipment information with Bell for the S8+ Black but for the Orchid Gray he hasn't received anything yet. I suspect something is happening with that color and model only ( S8+ Orchid)

[Mr-Panigale]

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@Meowmix wrote:
Hello @Mr-Panigale

I can but due to Easter no one is working today. I'll ask and see what's going on though.

I do know that one of my co-workers got his shipment information with Bell for the S8+ Black but for the Orchid Gray he hasn't received anything yet. I suspect something is happening with that color and model only ( S8+ Orchid)

---

I ordered the black so that should not be a concern for me. I see that rogers has removed the get the phone as early as April 17th message from their website.

[Meowmix]

Hello @Mr-Panigale

They removed that on April 12. It's because it wrote " pre order before April 11th and get it as early as April 17th"

As early. It didn't guarantee that anyone would get it on April 17th. Just says as early but again should have worded it right.

[clr416]

@Mr-Panigale

I feel disappointed as well but it helped to remember that I'm extremely fortunate to get this phone at all and that it is likely that this phone or the many other phones I have owned in the past contained rare earth metals that were mined through coercion and violence against workers in less fortunate parts of the world. 

[Meowmix]

Hello @clr416

Exactly. We are all fortune that we can afford to pay for the phone and get it as many cant.

[RAwhite1987]

So who here that ordered the Grey S8+ will actually be getting it tomorrow (or have it available for pickup)?

Just trying to get a sense of the delay.

[sabesh]

@RAwhite1987

I've only seen one person report that her Grey has been shipped. As I said last Wednesday, expect a delay if you're expecting it t'rrow. Hopefully, we'll actually get it on the 21st (as Samsung hasn't said anything about a delay yet). I'm not in a rush .. I just want it by May 30th, so that I don't miss the VR headset, Hah.

[RAwhite1987]

I just want it before I go on vacation at the start of June lol. 

[Meowmix]

Hello @RAwhite1987

Only a S8 has shipped with a gray. Not the S8+

Also as i said, MobileSyrup was updated a article that shows that no one has said the S8+
in Gray has not shipped out

[RAwhite1987]

Fair enough @Meowmix

Just a theory but the UK and most other countries are having their release date on April 28th. It got me to thinking that Samsung may be shipping most of their product there in advance of the release date. 

[SwordFish99]

Well if I don't get it by the 23rd, I won't be getting it. I leave for vacation on the monrning of the 24th so they can keep it. I really don't care who's fault it is (Samsung or Rogers) but I will take it out on Rogers because they are the ones that 1) get my money and 2) said if I order by a certain date I would get it on the 17th. Also Rogers could tell me when I will be getting my phone but won't, so again, I point the finger at them!

[Meowmix]

Hello @SwordFish99

Well Rogers never promised you would get it by the 17th. They said " Order it before April 11th and get it as early as 17th" No where did it state u will get it on the 17th. Just says AS EARLY. Not a promise.

Also i see your point but blaming Rogers for something that may not be in their control is kinda silly. If again you go online and read all the tech sites that reported S8 and S8+ devices being shipped out, all the S8+ Gray have not shipped and only black ones have.

In all, this is something that has been going on with everyone.

[Meowmix]

Hello @RAwhite1987

I thought that too but seeing as no one has received any notices for the gray one to be shipped out on the S8+, i am wonder if something is going on with that color.

[RAwhite1987]

Indeed @Meowmix

Sadly, it is too late to switch colours for myself at this point. I would be in the high three digits if not the low thousands

I would rather be at 97 for a delayed phone than 1000 for a non-delayed one. 

[Kyleck1990]

Thank for the responses everyone but I'd have to agree with swordfish back when I bought my iPhone 6 plus I reserved one, and a week after release I still never received my pre order, I went into the store to simply inquire and found they were selling them over the counter to walk in customers... long story short I had to cancel my pre order and and get the over the counter one in order to receive it. Also by doing so I never received the the free blu tooth speaker they were gifting with the pre order at the time. If this is a repeat I As well a customer of 9 years will be taking my business else where sadly to say

[Meowmix]

Hello @Kyleck1990

I really do not want to keep repeating my self here but if you look around, NO ONE has had their Gray model shipped out yet for the S8+ and very little have been shipped out on gray around the world.

All of them back been black models. I can give u around 6-7 links showing this as well. Even MobileSyrup posted a update on their article saying so. All images of the phones that have been shipped out for the s8+, have been black.

AS for the past, while yes this has happened before, the stores get some devices to give out to their walk ins. As of why u never got urs, really do not know.

In the end, this is something that is happening to all carriers around the world. To blame Rogers is kinda out of the world as they aren't responsible to make the devices or shipping from the manufacture. This is something Samsung is responsible and has not answered anything when they have been asked. 

[RAwhite1987]

Anyone know how high up the S8+ Black queue number is?

[SwordFish99]

Hey, not for one second do I think it is wrong to blame Rogers. They could tell us what is going on but they won't. I am buying it from Rogers, not Samsung so I don't accept Rogers hiding behind Samsung saying its out of our control. If I buy a new Ford and have an issue, I don't get to call Ford and complain, I have to go to the dealer to get it fixed. Rogers is no different. The fact that Bell and Telus are in the same boat is irrelivent! 

[italianfitguy]

I was #12 for the s8+ grey, it's still in progress.

[Meowmix]

Hello @SwordFish99

IF Samsung does not give them the okay to say what they want, how is that Rogers fault? The manufacture has to give the carriers the green light to make any comments regarding shipment delays from them.

In the end this is something Samsung should be announcing and letting us know. AS it stands, no one has had their gray ones in S8+ shipped out and no carrier has made any comments. You can search it up and see it for ur self. Actually it is relitvie as they have not shipped out any gray ones as of yet and made no comments either. So their customers are in the same boat as we are here. 

Again i see it from your point but i see it from the other side after doing the research.

[RAwhite1987]

@Meowmix

If they still have a delay by the end of next week with no shipments of the S8+ Grey you can expect an announcement, especially if the S8+ Black is being shipped out.