Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[xxm00]

I checked my position last night and was at 240, but today it seems to have dropped to 104. It has been dropping slowly for a few days (like 1 at a time) but 136 is a big drop, is there a reason for this?

[Meowmix]

Hello @xxm00

Thats because Rogers got a small amount of device in stock and put them aside for the ones before u. They will get more in stock soon.

[Phonepeople]

Business Pricing

I preordered my device ( S8 + ) through rogers business plan. Less than 50 on a list that has less than 120 orders

However, the pricing is higher than regular customers 

It is 625 $ plus tax , on a 2 year plan on premium tab comes to around 710 $. Chatted with rogers and they said me the web price is 559 and the systems is not updated. I am not sure if I will be refunded the difference.

Anyone else on the same boat ? 

[Meowmix]

Hello @Phonepeople

This happened before. They should reverse any charges back to u and or give u a credit.

[Phonepeople]

@Meowmix,
Thank you for confirming this.
Should I contact rogers back or will this happen automatically.
Thanks

[Meowmix]

Hello @Phonepeople

Contact them your self, ask them to leave a note on ur file stating what is happening and write down the interaction ID number. Once u get the phone and it charged u, call back and ask them to return or credit that amount back to u

[Phonepeople]

Thanks

Will do 

[wonderbyrd]

@Meowmix have heard anything more about that blue Jays hoodie promotion?

[Meowmix]

Hello @wonderbyrd

If you sign a two year agreement upon upgrading and or signing a new line, u should be able to get the sweater BUT depends on stock. If the store has no stock, then unfortunately u won't be able to get one. This is the response I got from them.

" This promotion is being promoted via Facebook, we have offers on different channels. The offer is straight forward, when you activate a new phone on a 2-yr Share Everything plan, you'll be able to get a Blue Jays Hoodie while supplies last, In-store only. If you're out and about, drop in at your local store if you'd like additional details!"

[wonderbyrd]

So when I get my phone on the 17th, I should ask the store about the hoodie. I don't have to change my plan to get the phone, but I will be on contract for 2 year once I get the new phone. So I would be eligible when I get the s8. Or am I thinking wrong?

Thank you for your answer! I appreciate your help!

[Meowmix]

Hello @wonderbyrd

Anyone doing a upgrade IN STORE ( which we all qualify as our phone get sent to the store) will be able to get the sweater as long as the store has them in stock. 🙂

[AccordXTC]

@Meowmix

Ok so any of us taking the hoodie cause all the phones ship to the store will get it but once we take the hoodie will we still get to take the phone then too or are we trading off the phone for a Blue Jays hoodie.

[Meowmix]

Hello @AccordXTC

The promotion goes as follows. When you go into the store to upgrade or open a new line with a new phone ( like we are for upgrading) we are eligible to get a free Blue Jays Sweater. As long as the store has them in stock and in ur size.

So u will get the phone u upgrade too and ur sweater ( of course if they have in stock). U also get the promotion which Samsung gave for the free Gear VR and controller and the free Netflix for 6 months. The promotion was offered by Rogers on Facebook.

[barbas]

I don know the plan you have now, but when I call rogers to reserve my phone, the only way I can get the s8 or ANYother phone is if I CHANGE MY PLAN period, nothing around, change it to share all and pay about $ 100.00 extra wiht about half of the service and data. I ask the guy on the phone if I do not have any relative to share my plan i can't have a phone with rogers .....the answer was amaizing..... you can share with a friend or A NEIGHBOUR.

[Meowmix]

Hello @barbas

You don't call Rogers to reserve. A regular customers has to reserve online.. There is no way for the call center or store to reserve or pre order the phone for u. Only business accounts can call in and do it ur us regular folks can't..

Yes that was pointed out on my first post and many posts after that as well. This isn't new. They been doing this for months. In order to get a new phone on a lower upfront cost, u need to change ur plan to the new ones. If u have a older plan which won't let them do a upgrade, u need a new plan in order to do it. Unfortunately all carriers seem to be doing this sadly.

I was able to keep my 10GB data ( unlimited calling, texting, voicemail, detailed billing and more) with having the Premium+ plan without a change in price ( due to speaking) to them. Paying $115 Plus taxes for it. So calling into Rogers and speaking to a manage or the Office of the President might help u.

The reason why they told u that is because u can tether another phone to ur phone or tablet and share the data that way. I am doing the same with my iPad Air 2 Cellular.

[Bryan2k5]

I hear you. I was on a corporate 6gb plan and paying $62 after taxes. I could either buy the s8 plus outright and stay on that plan, or change to a share everything premium, plus etc. Plan to get the phone at a discount like Meowmix stated.

I was able to get 30% off the share plans with my corporate discount, so I wasn't hit as hard, but still ends up being an extra $30 a month or so.

[Bryan2k5]

I didn't have enough energy to argue and plead for who knows how long, so I just took the 30 percent off and upgraded, lol.

I changed to a premium plus plan.... I can still change plans later to increase or decrease the GB if I can't to later, right? As long as I stay on the premium plus type?

[Meowmix]

Hello @Bryan2k5

At the end of the day I just gave up and a nice manager did it for me.

Yes u can! U can change to a plan that has less data or more data later on!

[RAwhite1987]

@Meowmix

I would like to thank you. Based on your recent posts I was able to get a 10gb share everything plan.

Telus offers 10GB unlimited nationwide calling and texting for 135 a month.

Rogers only offers 7GB for 140 and 12GB for 155.

I called and promptly told them that if they did not give me a deal matching or beating Telus they would lose a customer. You can imagine how fast they gave me a better deal.

[Meowmix]

Hello @RAwhite1987

Glad to hear that u got that!!! :).

This is my plan.

" My Wireless Package
ShareEverything+10GB-Prem+ Tab

Unlimited Eve & Wknd Minutes
Unlimited Shared Minutes
Billed Usage-Invoice
Details Between
US Calling
Call Display
Call Forwarding/Call Transfer
Unltd Shared Text/Pic/Video
Unltd Nationwide Video Call
Detailed Billing
Worry-free data management
Enhanced VM included in Plan
Name Display
10GB Shared Data
Unltd Shared Canadian LD Mins
Overage fees are $5 per 100MB
2GB extra data ($0)"

So in total I get 12GB data and everything above for $115 ( normally $125 but get a $10 discount monthly)

[RAwhite1987]

I never used anywhere near 10 GB myself. I had it as a cushion just incase.