Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @mparizeau

That is correct. All was explained as well properly to you. Just return the device back and all will be refunded as u never used it BUT it must be returned back within 15 days. So return it immediately when u get it or ignore the package and let them take it back when it comes in.

Thats why i always mentioned on here to do the device reservation instead of the " pay not have it sent home" option. It's had many issues in the past and not worth going that route at the moment.

[ee7]

Thanks! I'm glad to know I'm not the only one in this situation.

[Meowmix]

Hello @ee7

You can change it in the store but u will lose the bonus items which is the Gear VR and controller. That's due to the store having proper stock and not switching them.

I would call the store u have it sent to and speak to the store manager. If they can let u do it with keeping the bonus items, then go ahead!

[ee7]

Thank you @Meowmix!

[Meowmix]

Hello @ee7

You are welcome! I do hope the store manager let's u do it and you keep the bonus gifts!

[Gregole]

Been reading the S8 promotion.   It says that you get vr+netflix if you preorder on a share everything plan.  What if I'm planning on buying the phone outright?  Does that mean I wont qualify for the gear vr?

[Meowmix]

Hello @Gregole

If this bonus item was given at the store then yes sadly it wouldn't be done as the stores are trained not to give them out unless u get a plan BUT since you are getting it straight from Samsung Canada I don't believe you need a plan. As long as u pre order the phone and sign into ur Samsung account on the device, u should be fine.

Rogers had always on all promotions give out the bonus items in stores. So that goes for them only

[Gregole]

Well technically my currenty share everything plan is still ongoing and will expire on august.  Also they never said anthing about getting a new share everything plan.

[Meowmix]

Hello @Gregole

Since you are buying the phone outright, they won't ask u to change ur plan as u aren't upgrading. The system won't sign into ur account t when doing a outright purchase. All u will do is pop the sim card into the device and on u go. That's why they won't and will not ask u.

The change of plans to new ones to get the phone for cheaper price on a sub is for the ones doing the upgrade on their accounts.

[Gregole]

Still eligible for the promotions right?  Still have the reservation from rogers and samsung store for a fallback.

[Meowmix]

Hello @Gregole

Yes. The promotion is straight from Samsung Canada and not Rogers. That's why it tell you to do the form with Samsung and then sign into ur Samsung account in order to get the promotion bonus. If u go to the link, all it tells u is Pre order and sign form that I have linked above and sign into the device once u get it in order to get the bonus item. The same thing happened with the Note 7. You had to sign adorn last year and pick with promotion u wanted. Either a Gear Fit 2 or the speaker. Many who got it outright got the gifts. ( although some did not due to the recall but that doesn't matter here).

So yes u are eligible to get it

[Gregole]

I see, thanks for the info.  Glad I skipped out on previous Note 7, in more ways than one.

[Meowmix]

Hello @Gregole

Although the recall was bad, the Note 7 was and still is a amazing device. Why? Many and I included will tell you if the device was still with us, it would have won the award for Best device and also the style and feel of the Note 7 was amazing. Outbeat the iPhone and S7 edge.

None the less. Samsung has come to terms and added what the Note 7 had and made the S8! Loving it

[enigma4321]

@Meowmix

Ya I agree, the note 7 was fantastic! What a horrible way to go down in history though lol

[Meowmix]

Hello @enigma4321

Agreed. Although Samsung did good after and gave us the features the Note 7 had but on the S8 with the exception of the spen

[jackthecompguy]

Well so far i've had no luck with the pre order but used the normal reservation system and #211 in line for the S8+ Orchid Grey. Shipping to the closest Rogers Plus about 30min drive from me. Called them and they are OK with me as a level 1 authorisation picking it up. So I think i'll stick with that at this point.

Can anyone confirm the reserved devices will start shipping out on the 17th?

[Meowmix]

Hello @jackthecompguy

As per the website and I have said this a couple of times, yes. This is what it shows.

"Plus, order before April 11 and get it as early as April 17!"

So yes it should be starting April 17th

[jackthecompguy]

Thanks Meowmix

Sorry for making u repeat yourself, appreciate the info...

[Meowmix]

Hello @jackthecompguy

No need to be sorry! Always here to answer questions! :).

[Jkennedy1]

Sooooo I preordered an S8+ on a business account got number 38 woop woo. My concern is, there is no Spen in it, so that probably means Samsung is launching a Note 8 still this year? And we are all going to be stuck in new contracts when they do get launched???

I need to know if theres going to be a note 8 or not before I continue with this preorder lol.

Rogers nor Samsung is saying anything....

[Meowmix]

Hello @Jkennedy1

Carriers and Samsung can not say anything about a device that might or may not be released. So unfortunately u can't do anything about that.. If Rogers does say something without Samsung announcing it, they can be fined big time.

There are rumours it's supposed to come out though.

Yes if u get the S8 or S8 Plus and want The Note 8 when it does come out, u will either have to renew ur account again ( upgrade) and pay off the balance of the S8 and S8 Plus or buy it outright. Unfortunately at this moment no information about the Note 8 has been released.