Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @Ajay1325

Sadly you will have to sell your S7 edge privately on Kijiji or Ebay or to a friend to recoup most of the money and put the rest of the money into getting the S8+. This is the only way. Rogers has a trade in program but u will only get a small fraction of what the device is worth. So sell it for a good price to someone else. 

You will have to pay the upgrade fee over the invoice that comes after the upgrade but the S8+ price u have to pay in store.

[sk8one]

Well I see that it's up for pre-order via the "pay now and get it faster" option which takes you through plan changes and what not. But I don't see it in the drop down box when I choose the "pay later and pick up in store" option which takes you to the device reservation section.

Anyway, I tried selecting the "pay now and get it faster" option just to see what happens but it's making me change my current plan if I want the phone for its discounted price. This doesn't make sense to me as I already have and existing a 2-year ShareEverything+ 10GB-Prem Tab plan that I'm paying for $125.

I thought so long as you are on a 2-year ShareEverything+ 10GB-Prem Tab plan then you can upgrade for the lower price??? What gives???

Regardless, as I hit the continue button I get an error. I'm assuming it's the amount of traffic coming through or the phone is not actually available for pre-order yet as it's not in the device reservation section. I have my phone, iPad and computer going at the same time.

[Meowmix]

Hello @sk8one

I have the exact plan as u. The problem is our plans are older so we pay more for the device. This changed last year with the new plans. This is what screwed up the iPhone 7 Plus reservations as well. The newer plans they are showing now will be more but less on the device price... I have to upgrade to the 12Gb, for $145 ( i get a $25 discount anyways) to get the device in cheaper price...

The reservation should update soon I hope.

[sk8one]

@MeowmixAhh I see... I must have missed it or misunderstood something on your first post. That kinda sucks. I have to upgrade to the 145GB for an additional $20. 

I'm trying to go through the online "pay now and get it faster" but because I have an additional phone it's telling me I have to call them or live chat with them to make changes. Hmmm...

I'm currently live chatting with someone.

[Meowmix]

Hello @sk8one

People had many issues with the Pay Now get it faster". Its actually the same time u get ur reservation device. You just pay it now and get it delivered to the house instead of the store.

Sadly yeah i too have to change plans but ill do that later tonight.

[the_slayer21]

Yah i have a new plan I changed not even a month and it's asking me to change my plan too, I think it's a bug at the moment.  I have premiue tab 7g plan.  I'll be keeping en eye on the reservation 

[Meowmix]

Hello @the_slayer21

Sadly its not a bug.. In order to get the device at a lower cost, you must have a Premium+ Tab. Not a Premium tab. The plans we all 3 have are older ones which are not going to give us the pricing of the device lower.

[the_slayer21]

sorry I made a mistake on the name of my plan , it's this one ShareEverything+ 7GB-Prem Tab

[Meowmix]

Hello @the_slayer21

That is a older plan. They do not have those anymore. The current ones are called Premium+ Tab ( which is more on the plan  but less on the device price) and Premium Tab ( which is the less on the plan like ours but more on the device price like our plans) 

So sadly you will be forced to change plans in order to pay less for the device. This has happened for almost a year now. They might have given u a older plan as a loyalty

This is one way of seeing it. " Your Everything Share plan is concidered the Premium Tab" 

https://www.rogers.com/web/totes/new-wireless-line/#/build-plan

[wpd1]

But.... Your Share Everything + plan would equate to the Premium + plan, right ?

[Meowmix]

Hello @wpd1

Sadly no. Does not work like that. If you have a ShareEverything + plan, you are paying less for the plan and its a older plan vs the Premium + Tab plan which is a cost more and less on the device price.

You can contact Rogers and speak to them. They will let you know all about it. The same thing happened with the Note 7 and iPhone 7 as well. If you had a older plan, you had to pay more for the device. If you had one of their NEW plans, you pay less for the device.

With the Note 7, My gf had the Everything Share+ plan but paid $550 for the Note 7 where the store told her to change to the Premium + Tab line, she would pay $350 for it. The pricing of the plan was more so she did not. 

[wpd1]

I just got this plan 2 months ago. My wife just updated her phone last week and they gave her the " premium +" pricing on it, thats why I equated the + in the plan being the higher end plans, regardless of in market or not. Perhaps we just got lucky.

[Meowmix]

Hello @wpd1

There are ways some reps and managers can do this. I was told the same thing last night. The best thing to do is contact Rogers and speak to a manager ( some reps do not know and just make stuff up) and see what their system pulls up. I am pretty sure urs will work as u are paying for the pricing but see first.

[wonderbyrd]

I can see on the site when I try to pre order the phone some issues. First the black s8 says 389 and the grey says 99. Why? Also I have a share everything plus plan. Also when I click on the preorder it takes me to screen but the phone isn't listed there, just iPhone 7 and a LG phone.

Am I doing something wrong?

[Meowmix]

Hello @wonderbyrd

I am getting the same price for both colors on the s8+ model. Refresh ur page and see if that will fix it.

The phone will be added soon. The screen is on the reservation system. You are doing everything fine. 

You will need to stay on the screen called " Device Reservation" as you will be reserving the device. Please read my #1 post on page one please.

[cez]

Same thing with me. S8 isn't one of the options for upgrade

[Meowmix]

Hello @cez

Last year the S7 and S7 edge went up at 10am on the reservation page. The Note 7 when up at 8:30pm. So again it can be all day wait.

[sk8one]

The site is already lagging. I'm stuck on step 2 in the pay now and get it later process. It keeps telling me I have to call Rogers. Grrr...

[Meowmix]

Hello @sk8one

Most likely to change ur plan. This happened last year with that option thus why i am not picking that option.

[cez]

The price keeps changing. Every time I refresh it's either $99 or $249

[Meowmix]

Hello @cez

That happens i noticed alot when there is lag on the site.