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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

Atleast you did not live the horror during the iPhone 7 / 7 Plus reservations lol. Many things happened haha.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

That F5 key is gonna get very warn down...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

Do not break the key now hahaha

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@Meowmix

 

Ill plug in a few keyboards to make sure. One breaks, ill have another lined up 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

LOL! ill be using my phone and ipad for this haha

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around

@Meowmix

 

Good idea, 2 devices!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

WE will crash the system then haha 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
Is pre-ordering via the upgrade device section the same as going through device reservation?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
white isn't an option so anyone know which colours will be available?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

Yes it will be the same thing. You are reserving a device, the upgrade will be done at the store when picking up the device when its in.

There was a option with the iPhone 7 / 7 Plus were u could pay the price of the device via ur credit card online and get the phone sent to you BUT that option had many flaws and issues last year.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez

Midnight Black and Orchard Gray only in Canada. Rest of the colors are available in the US.

We will get the colors but not more a few months later.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
@cez midnight black or orchid grey only in Canada.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
thanks @Meowmix & @sk8one

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

How the reservation works is that u reserve the device u want and color u want, next page u pic the Rogers store u want it to be shipped too. Then confirm and u are done!. Read my first post for more info!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez

You are welcome! Sadly this is a issue with Samsung Canada doing and not the carriers. They did this with the Note 7 and S7 as well. ( Although we got the coral blue with the note 7 )

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
@Meowmix

Got it thanks. I'll re-read it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

Np! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around

Why does this phone feel so underwhelming? Is it because everything about it was already leaked before the event ? 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Most likely and some are most likely waiting for the reviews to see if they like it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Ajay1325
I've been around

Hi, i have a 2 year contract with Rogers. My remaining phone balance is around $450. I want to upgrade from s7 edge to S8+ asap. So, what will be best option for me? Is there spmething like i give in my s7 edge, pay a little amount and renew my contract or do i have to pay whole amount and terminate my current contract first?