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Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

I'm a trusted advisor

Hey Everyone!


Samsung is about to announce the Samsung Galaxy Note 9 in just about an hr!. From the leaks its so far a amazing device! I will update this with the specs and launch date / pre order date when they announce it! 


Below is how to do a pre order or reservation to store with Rogers! 




How to reserve to store as a existing customer:

  1. Log in to My Account on

  2. Under Account choose Wireless.

  3. Go to Manage My Device at the bottom of the page.

  4. Click Upgrade My Device.

  5. Choose The Samsung Galaxy Note 9 as a “ Pre order

  6. Pick either Ship To Home or Ship to store (Device Reservation / Pre Order )

  7. Choose a phone from the Phone Model drop-down.

  1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

  1. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

  2. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

  1. Go to

  2. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

  3. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

  4. Fill out the form under Personal Details and click Continue.

  5. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

  6. Select a store for device pick-up and click Continue.

  7. Review the reservation details and click I AGREE to accept the Terms and Conditions.

  8. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

  1. You’ll receive the following confirmations:

  2. An email after completing the reservation 

  3. Weekly status emails confirming you number in line on the waiting list ( This is only for Ship to Store pre orders)

  4. An email when the device has been shipped to the store. (Includes a delivery tracking number) - ( This is only for Ship to Store pre orders)

  5. Phone call from a store representative when the device is ready for pick-up 

Good things to know

  1. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

  2. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

  3. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

  4. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

  5. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

  6. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

  1. Your phone ships from our warehouse or

  2. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

How To Pre Order Ship to Home: 


The Option for Ship to Home Order is here now! So you can have the device shipped to your home straight. You will not be able to track its status and will not be able to see anything until you get a shipment email from Rogers. This can be the day before or the day of Launch. The only ones that can track the status of the orders is the ones that pick Ship to Store reservations. This is how the system works for both.  If you pick Ship to Home then the only email you will receive is the confirmation email and then Shipment email when its shipped out.



Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.




I know its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I
or any other member will answer it for you. I will do my best and answer all questions Cat Happy.




***Edited Labels***

150 REPLIES 150

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

I plan to stick around
well many drop test reviews do show the samsung devices being stronger than most other devices including the iphone x.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

I'm a trusted advisor
Hello @IainS

Yes that's true however in the real world with many on XDA, AA and other forums complaining about, I dount me and others are just making it up lol.

It all depends how it's dropped / what's is being dropped on and from what height. Again my vision on this is that the curved screens as good as they are, they are pron to being cracked easily being dropped. I have experience this a couple of times to know lol.

Either way I hope the Note 9 glass can withstand more drops then the S8+did. We shall see what other users say in the up coming weeks / months.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

I plan to stick around

When your taking into consideration of drop tests and glass breaking you also have to take into account how the rest of the phone will also function after being dropped. All Glass breaks but how much damage will also be done to the internals of the device and this is where Samsung shines. Yes you glass may crack or shatter depending on the drop but the internals on these devices survive much harsher drops than many other phones. So it may be unfortunate that your screens cracks and you have to get it replaced but its nice that the rest of the phone continues to function and operate in most cases.

Re: Samsung Galaxy Note 9 Reservation/ Pre Order & Questions

I plan to stick around
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