Same thing happened to me yesterday. I reported the issue via the MyRogers App and received an automated response suggesting something was wrong with my phone, use DeviceAid to solve it.
My first cell phone was something like this one from "Cantel AT&T"http://www.privateline.com/PCS/images/smallolivia.jpg Ericsson Hotline was advertised as the first digital phone... only to find out later on that it wouldn't be compatible. Currently ...