Samsung Galaxy Note 7 Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

[Meowmix]

Hey guys!

I just got this text from Rogers. We already did it so ignore it. Glad to see the texts are coming out a bit late but still glad to see it.

" Rogers service msg: Our records show you've purchased a Samsung Galaxy Note7. Samsung announced a Canadian Product Exchange for Galaxy Note7 owners in response to reported battery cell issues with the device. For more info on Samsung's Note7 replacement program, visit http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7"

[JeromeM]

LOL, just got a txt from Rogers sending me to the website for replacement......better late then never?

[Meowmix]

Hello @JeromeM

Yup so did as posted above urs lol. Atleast they sent out the text!

[Roglebo]

Hi!

I’d like to thank everybody on this forum, particularly Meowmix.

I’ve been with Rogers for 2 years and I was very satisfied with the service.

And I appreciated a lot this community forum.

Last year, I switched to Bell because Bell was the first to get the color Gray for the Galaxy Note 5.

All the information I found concerning Galaxy Note 7 Exchange was in this Rogers Community forum.

No other carrier has a community forum with so many informations.

Many carriers have no community forum.

Next year, I will buy my Galaxy Note 8 from Rogers.

Again, thanks a lot Meowmix for giving us so many informations.

Merci beaucoup!

[Meowmix]

Hello @Roglebo

Glad to see you like being apart of the community and will get the next Note device next year!

No need to thank me. I am always here to help no matter what! Glad I could be here and make threads like this to help out 🙂

[dale2]

good day today just recieved my tracking info for my gear fit 2.

[Meowmix]

Hello @dale2

Glad u got the email!!! 🙂

[JeromeM]

Did anyone get a call from Rogers? I was in a meeting and around 5pm I missed a call FROM Rogers Wireless, no voicemail so not sure if it was Note 7 related or not.

[Dx9]

The CPSC is now getting involved in the recall in the US. So anytime now it is a an official government recall there. All Replacement Note 7s will need to be approved by the CPSC. I'm just hoping my Note can come soon enough. Only phone I like out there and dont want to call it quits if this thing drags on longer

[Meowmix]

Hello @JeromeM

I did. It's a survey that's all. Lol. They left me a voicemail but my Note 7 tells me if it's Spam or not lol. So i called back and it was a survey

[Meowmix]

Hello @Dx9

Yeah that is true but I am sure that's why they pulled the dates and might do it again

[wpd1]

In the USA, the Feds have just issued a communication asking all Note 7 owners to power down and cease using these devices immediately

[Meowmix]

Hello @wpd1

Yes because they are scared the risk you cause serious problems. ( Blowing up planes, trains and other transit systems). Also if a device explodes in crowd, the police may think it's a bomb and Ywah.

[ProPatria]

Interesting, that I received a text message from Rogers this afternoon:

“Rogers service msg: Our records show you've purchased a Samsung Galaxy Note7. Samsung announced a Canadian Product Exchange for Galaxy Note7 owners in response to reported battery cell issues with the device. For more info on Samsung's Note7 replacement program, visit http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7”

I wish Rogers had of done this 5 or 6 days ago; I hope this is incorporated into a Lesson Learned package for any future such issue.

[Meowmix]

Hello @ProPatria

Yup we posted that a page or two down :). Yeah most likely. We shall see though.

[Meowmix]

Hello @wpd1

This is what Transport Canada said..

" Transport Canada is advising air operators, passengers and crew of this safety risk and recommends that Samsung Galaxy Note 7 devices be carried in the cabin, where an incident can be immediately mitigated, and not in checked baggage. Transport Canada also strongly recommends against using or charging these devices in the cabin of an aircraft,” said Transport Canada in a release.

Air Canada and Porter Airlines have both followed guidelines by Transport Canada, noting an alert on their respected websites, “Air Canada advises passengers to follow Transport Canada’s recommendations not to turn on or charge their Samsung Galaxy Note 7 devices on board aircraft, and not to stow them in checked baggage.”

[Roglebo]

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@ProPatria wrote:

. . . 

I wish Rogers had of done this 5 or 6 days ago; I hope this is incorporated into a Lesson Learned package for any future such issue.

---

But, fortunately, we have Meowmix who always gives us the most recent information in this Rogers Community Forum.

Thanks again!

[ProPatria]

@Meowmix I wasn’t referring to the link Rogers provided, but the fact that they actually sent a message, albeit several days too late. And that is the importance of Lessons Learned – they need to adopt a more proactive stance in managing such issues.
Cheers,

[phonefan]

I understand what the governments and safety regulations are doing but they may as well as dig a grave for the Note 7 especially for business users. What a global embarrassment for Samsung...hopefully next year they will redesign with replaceable batteries. I am sure the marketing for the next galaxy and Note will have no mention of Note 7 and it will be conveniently "forgotten" which is a shame because it is a great phone. After the recall they better lift these bans and warnings or else V20 or S7 edge it is for me.

[Meowmix]

Hello @ProPatria

Neither was I! If you look at the last page, some of us had posted that text as well here to show others. The link is a link which i never referred too :). Anyways they made effort. Late effort but they did. Hopefully now if this happens again ( which i hope not) they know what action to take.

[Meowmix]

Hello @phonefan

Yeah they might as well do that as they keep acting like this will do so much harm yet it's rare it will happen. 43 incidents over millions of them sold. Anyways i see their point though. I do agree Samsung team should redesigned and also test the devices before they are sold.