Samsung Galaxy Note 7 Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

[phonefan]

Apple will never do a recall like Samsung did...a battery explosion would be consider a "magical" enhancement for those fortunate enough to experience it. Brillant marketing...

[Meowmix]

Hello @phonefan

Agreed. They told people that it was rare it would happen. Samsung said the same but did recall for all the devices. Apple claims that people were holding the device wrong and only gave out a free $25 case back in 2010 with the iPhone 4. He bend gate issue, never got a recall or even bothered. U see Samsung did something no other manufacturer that builds phone has done. A recall lol.

[angelop]

I recieved the email @ 6:27 pm this evening. I requested it to be delivered and here is the response

On behalf of our entire Samsung Canada team, we'd like to thank you for participating in the Canadian Product Exchange for your Galaxy Note7. We are absolutely committed in ensuring the highest level of safety and satisfaction for our customers and we greatly apologize for any inconvenience this may have caused.

We have received your registration through the Canadian Product Exchange Process and are working closely with our carrier and retail partners to ensure that you receive a new Note7 device as quickly as possible.  We anticipate that we will be in touch with you beginning Monday, September 12th with details on where and when you can pick up your new device. 

As a valued customer, we appreciate your patience as we work to ensure that you receive your new device as quickly as possible.  We remain dedicated to delivering the highest quality of service and it is important that your experience is a seamless as a valued customer. 

Should you experience any issues with your device in the meantime, please call 1-800-SAMSUNG and one of our customer service team will be happy to assist you. 

[Meowmix]

Hello @angelop

Yup we posted the same thing 2 pages back :). It's great that the emails are coming.

[phonefan]

Did anyone see this?

http://money.cnn.com/2016/09/08/technology/samsung-galaxy-note-7-airlines-battery-fires/index.html

I have to travel for work sometimes so this is not good hope it does not apply to NEW Note 7 phones. Plus didn't an IPhone explode on a plane earlier this year? Note 7 really getting a bad rep...

[Meowmix]

Hello @phonefan

Yeah i seen that but many Airlines aren't going to do this as it can lose alot of customers but again it's a safer way to do this.

[germain18_2006]

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@Meowmix wrote:
Hello @phonefan

Yeah i seen that but many Airlines aren't going to do this as it can lose alot of customers but again it's a safer way to do this.

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Iphone also happens all the time, why don't Apple do the recall as well? Well, instead, they'll just say nothing and give out stupid excuses and just let it fade.

http://www.independent.co.uk/life-style/gadgets-and-tech/news/iphone-6-fire-flames-explodes-on-fligh...

[Meowmix]

Hello @germain18_2006

Thats because it's Apple. They do not want to and always either blame the user or struge it off.

[germain18_2006]

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@Meowmix wrote:
Hello @germain18_2006

Thats because it's Apple. They do not want to and always either blame the user or struge it off.

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I'm glad I give up on Apple and never look back 🙂

[Meowmix]

Hello @germain18_2006

Not bad 🙂

[ZZAKIR]

Still No e-mail and I did my request  at like 9 am on Wednesday. I just want my new phone!!!

[Meowmix]

Hello @ZZAKIR

My gf still hasn't received a email either. So seems only some have some haven't. Remember we got the emails around 6pm yesterday.. So maybe the same time some will get it today!

[wpd1]

Just got a second email from Samsung this time stating that phones will ship as early as 15 Sep. The first email said as early as 12 Sep.

[dale2]

yea i did'nt get the first email but just got one says sept.15

[Meowmix]

Hey guys!


I just got this email. This is a second email. First said Monday.

"On behalf of our entire Samsung Canada team, we'd like to thank you for participating in the Canadian Product Exchange for your Galaxy Note7. We are absolutely committed in ensuring the highest level of safety and satisfaction for our customers and we greatly apologize for any inconvenience this may have caused.

We have received your registration through the Samsung Exchange Process and we anticipate that your device will begin to ship starting as early as Thursday, September 15th.

As a valued customer, we appreciate your patience as we work to ensure that you receive your new device as quickly as possible. We remain dedicated to delivering the highest quality of service and it is important that your experience is a seamless as a valued customer.

Should you experience any issues with your device in the meantime, please call 1-800-SAMSUNG and one of our customer service team will be happy to assist you. "

[Meowmix]

Hello @wpd1

Yeah i wonder why is being pushed back 😕

[JeromeM]

Yikes only been 1 day since first email and already delays lol

[Mrnovanova]

Just got an email too. Says Thursday the 15th. Looks like they had to revise their date.

[Meowmix]

Hello @Mrnovanova

Yeah most likely because they don't have that many units I guess

[Roglebo]

Hi!

I tried to fill out the form on Canadian Product Exchange for the Samsung Galaxy Note7.

But I got this message :

    Please enter a valid City/Province/Postal combination.

I called Samsung.

Samsung changed my new postal code for my old postal code.

They told me it is usual to do that in Canada.

I hope I will get my new Galaxy Note 7.

Bonne journée!

[Meowmix]

Hello @Rogerlebo

You will! Glad it got fixed!