Samsung Galaxy Note 7 Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

[phonefan]

I actually use my Note 4 when I travel. I am getting tired of switching between phones plus like you @Dx9 I have a family. If that thing burns in my daugthers hand you can rest assure I am getting a lawyer and not handing the phone over so easily to Samsung. There should be a 3rd party investigation as well as Samsung doing their own.

[Meowmix]

Hello @wpd1

Again i agree. I just want to see some more proof that those are replacement devices and was caused due to the same thing. At the end of the day, if it's true, Samsung has lost all its customers and also damaged their name.

[phonefan]

They should refund that case if they want to show respect to their customers.

Seriously I will problem exchange to a S7 edge and then that will be my last samsung mobile product. I still enjoy their kitchen appliances.

[Meowmix]

Hello @phonefan

Yeah that's what I told them and they said until Samsung says something, they can't do anything. Ontop of that i bought 2 USB Type C cables so if I get a device without that, those cables are useless now unless I get the Pixel XL.

[phonefan]

That is what makes this such a mess for consumers. We invested more than just the cost of the phone. The way Samsung Canada handled the recall was mediocre sure we are keeping the accessories but unlike their counterparts they gave something extra.

Like you said they should pull the Note 7 bury it and never mention it again. Take the short term financial loses to save long term goodwill. The more news fake or real continues to tarnish their brand. I have never seen such a disaster phone or product launch.

[Meowmix]

Hello @phonefan

Agreed. So now i gotta figure out what will happen with a case that I can't use IF indeed I am forced to give the device back. The cables yeah I lost $35 on both ( Samsung and Crackberry had a really cheap deal on the official USB Type C cables from Samsung) but can always use them on another device which uses them. The problem is that cases, skins, battery packs and such can not be returned back as its outside the 30 days return policy.


EDIT - Looking back on Crackberry site shows this " 60 day 100% Money Back Guarantee

Shop with the comfort of knowing that your order is backed by a 60 day 100% Money Back Guarantee.

If you are not satisfied with an accessory product sold by ShopCrackBerry for any reason, you may return it for a full refund (minus the original shipping costs) if returned within 60 days of delivery. There is no re-stocking fee.".
So since I got it September 16th, i have until November 16th to give it back. Great to see that I am able to get my money back...


Agreed. Pull the Note 7 completety and just end it. More bad publicity and issues will cause more problems.

[phonefan]

So now there is three more reports of Note 7 exploding. Two in the US and one in Korea. Samsung needs to move fast and come out with some news/updates. Whatever investigation they do they need to release all the information and be transparent. Looks like 2nd recall is imminent. Hopefully they will let me exchange to a S7 Edge with huge discount and gift.

@Meowmix do you know when Rogers will have the V20? Other than the Edge that is the only other phone I am considering. The Pixel XL is a no for me because it does not have sd card.

[wpd1]

My personal experience with Samsung through this is that they are no different than any other large business with both eyes clearly on the balance sheet. I have not seen or experienced anything from Samsung that suggests they have any interest in the consumer. Don't let the recall fool you into thinking that it was a gesture of concern for you. It was likely the least cost impact solution to a problem that I'm sure we still are missing pieces to.

While I'm sure Apple is no different and in some cases, worse, when I was using iPhones I was never treated bad by any Apple people. Apple stores were always helpful and when needed ( once ), they exchanged my phone. I never had a bad interaction with Apple customer service. Samsung customer service, both their front line and up through their executive customer service are arrogant and without any desire to satisfy the customer. In fact, the higher up I went, the more arrogant  they became. Now, this is specific to this recall and the issues I was having with the safety of the phone they sent me, as I never interacted with them prior to this.

I'm not an Apple fanboy so don't think I'm pushing Apple here. Other than Blackberry in its early stages, Apple is my only other point of reference for smart phone customer service experience. Since getting the Note 4 when Apple still refused to enlarge their screens with the 5, I have been devoted to Android, more specifically, the Note series. Still using my Note 5 today ( no choice since I returned the Note 7 ).

It sure doesn't look like Samsung is looking after our interest in any way, shape or form. When the dust settles on this, their treatment of customers and not necessarily the Note 7 problems specifically, will likely be their biggest hurdle to overcome.

The other side of this coin is interesting. While all USA providers are in high gear on dealing with the continuing issues and offering customers alternatives, it's only crickets that we hear from Canada....., about 22,000 of them! 

[Dx9]

Btw, another one in Virginia this morning caught fire


Update 09/10/16: Samsung Canada has released a statement to MobileSyrup regarding the recent controversy surrounding replacement devices in the United States.

“Samsung understands the concern of Canadian consumers following U.S.-based reports related to replacement Note 7 devices. There have been no reported incidents with replacement Note 7s in Canada. Samsung Electronics America is working with authorities to investigate the reported incidents and will share findings as soon as possible,” reads the statement from a Samsung representative.

[Meowmix]

Hello @phonefan

I don't know as no information has been released.

Samsung Canada did make a reply back to Mobilesyrup saying this.

"Samsung Canada has released a statement to MobileSyrup regarding the recent controversy surrounding replacement devices in the United States.

“Samsung understands the concern of Canadian consumers following U.S.-based reports related to replacement Note 7 devices. There have been no reported incidents with replacement Note 7s in Canada. Samsung Electronics America is working with authorities to investigate the reported incidents and will share findings as soon as possible,"

So there we have it. Until Samsung US knows what's going on, nothing will happen here.

[germain18_2006]

Looks like Samsung had announced discontinued the production of Note 7

[Meowmix]

Hello @germain18_2006

Yeah i just seen that too. Nothing for Canada. So i guess we are still safe? Lol



"Please be advised of some updates to the Samsung Note 7 Global Exchange program.

Samsung has temporarily paused the supply of new Galaxy Note7 smartphones following a reported incident in a replacement phone in the US. Samsung is confident in the replacement Note7 and says they have no reason to believe it's not safe. We'll let you know the status of your replacement Note7 as soon as we have more information.

We have contacted impacted customers to advise them of the delay."

http://m.androidcentral.com/samsung-reportedly-suspends-galaxy-note-7-production

[germain18_2006]

I didn't bothers me at all as my new phone works perfectly and productive. It's already helped me earned 10times the cost of the phone. I'm glad with its performance. 😄

[Meowmix]

Hello @germain18_2006

Yeah i know i am not so much worried but it's still in the back of my head u know?

[germain18_2006]

I don't think we'll have a problem as from the pre recall till after the recall there are zero incident from Canada. The only thing I now do is charge the phone when I'm around. 😄

[Meowmix]

Hello @germain18_2006

Exactly what I was thinking as per what we had is 22,000 units only in Canada so we are lucky that we have safer units and all but it's still on my mind. Plus I use the faster wireless stand up charger over night.

[Dx9]

It's not like all phones are defective. We all get that. Only 22,000 Notes 7 were sold here before the recall. Obviously the number is lower when people didn't want a replacement. Fact is there is a problem. With production now halted it looks like the end of the Note 7. Two carriers in the US are now not selling the phone anymore. All the others are offering refunds on replacement Note 7s. Might just see a Recall V2 and that's that. No replacement and just refunds.

[germain18_2006]

Just on the safe side I never charge it overnight. And also battery nowadays can charge whatever frequent we want and it's even better for the batteries than the old way charging from zero to hundred.

[Meowmix]

Hello @Dx9

Only carriers in the US i noticed are doing this. No one else unless some have and hasn't been announced. It seems some carriers are jumping like the US carriers as again nothing has happened here in Canada since day one so I don't know. We shall see.

[Dx9]

3 Carriers overseas now withdrawing support for the Note 7. Telstra, Vodafone and Optus. Talk about no support for the Note 7 updates or even Android N now. It's been a disaster so the Note 7 should come to a close. Canadian Carriers will probably go with the others and refund or exchange the Note 7 replacements. Still a potential safety hazard anyway you look at it

[Meowmix]

Hello @Dx9

That is true but we shall see. I rather see a official statement from Rogers regarding this. If they do, I'll exchange it for another device I guess.