Samsung Galaxy Note 7 Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

[Samina]

For BLUE Note 7s UPDATE!

Went back and forth with Samsung the past couple days. I just received my black Note 7 however, I am waiting on the Blue one. The email states to check back with them mid next week to see if they have the blue replacements in stock. Fingers crossed they do!

[Meowmix]

Hello @Samina

Keep us posted!

[comcry]

Hands on with iPhone 7 today. Verdict = same boring iPhone. And those borders 🙈 So thick and ugly. Very glad I held out. Now send me my phone Sammy!! 😂

[Meowmix]

Hello @comcry

My buddy has a iPhone 7 Plus Matte Black. Although the color is amazing, everything else is the same old boring iPhone as u said.

[dale2]

That is weird that samina was the only one to receive the email of no blue notes, I haven't heard anything whatsoever from Sammy.

[comcry]

I just received a phone call from Samsung but I missed it. Can't imagine why they are calling me again.

[Dx9]

You never notice that those iPhone bezels are really that huge when using a Samsung lol.

[Meowmix]

Hello @Dx9

Agreed! It seems really big lol

[Meowmix]

Hello @comcry

Hmm makes no sense but maybe asking u about what is going on? I haven't received one call thus far lol

[germain18_2006]

I made two phone calls in two different days each one told me my case is being escalated. And they will call me back within 24hours. Now is already more than 24 hours they are just a lier and a useless piece of ....

[Meowmix]

Hello @germain18_2006

Hmm really eh? Seems like they can't even call back some people

[wpd1]

If you were following along with my experience with Samsung, why are you surprised by how they are treating you? Their customer service, at all levels, is among the worst I have ever experienced. So pathetic that I will minimize future purchases of their products. Their CS will have a heavy weighting in my brand selections going forward.

And this has nothing to do with the Note 7 battery issues. I was forgiving of the problem and accepting of their solution.

[wpd1]

So, to close out my situation, Rogers advised that Samsung would contact me directly to rectify the situation. To date, nobody from Samsung has called me with any concern to resolve a problem. Instead, I received an e-mail from Samsung advising that the phone I have is safe. Done !

I had already returned the defective phone to Rogers and now, I have the replacement phone from Samsung that I have no desire to use. Great phone but the bitterness of how they handled " me " over the last two weeks has really tarnished this product.

I've sent Samsung an e-mail asking what I should do with the phone. I can imagine that this will also be a strenuous process.

[Meowmix]

Hello @wpd1

They really dropped the ball on this. They failed to even contact their customers or even go out and explain things. While we were the first ones to get devices, they failed hard to eveything else.

Seems to me that they have lost many customers due to this.

[germain18_2006]

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@Meowmix wrote:
Hello @wpd1

They really dropped the ball on this. They failed to even contact their customers or even go out and explain things. While we were the first ones to get devices, they failed hard to eveything else.

Seems to me that they have lost many customers due to this.

---

For everyone's information:

I had finally received an email with tracking number from:
STERICYCLE ULC
25 IRONSIDE CRES.SCARBOROUGH,ON,M1X1G5,CA

It will be arrived tomorrow.

- I'm in Toronto,Ontario

- I had registered the recall on the first day first few hours when the web form go live.

- My phone is in Blue

- Received two emails one said it will shipped on the 12th, and the other said on the 15th.

Hope this info will help.

[comcry]

Thank you for the update. I'm in the same boat. Received the two emails. Received a call last Thursday. I confirmed that I now wanted my phone delivered to my house; however, I haven't received anything since. My phone is blue. I'm sitting tight. For now.

Has anyone who has received there new replacement phone had any battery issues like the ones going around in the media. (Not fully charging, overheating, dying quickly).

[Meowmix]

Hello @comcry

Not mine at all. While all devices get hot when charging it's normal and some don't. My iPhone 6S, Passport, S7 edge and some others heated a bit while charging and also on heavy use. The ones complaining about the heat have nothing better to do i noticed. They just love to complain... The devices aren't made with ventilation systems to keep them cool. If they complain about the device heating up, go touch a laptop when it's charging or using it. They burn....

[germain18_2006]

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@comcry wrote:
Thank you for the update. I'm in the same boat. Received the two emails. Received a call last Thursday. I confirmed that I now wanted my phone delivered to my house; however, I haven't received anything since. My phone is blue. I'm sitting tight. For now.

Has anyone who has received there new replacement phone had any battery issues like the ones going around in the media. (Not fully charging, overheating, dying quickly).

---

I don't quite trust those complaining.  Since the battery issue came out, lots of smaring from US came out and if I were Samsung's competitors, I will do it as well.  Just see with your own eye.  Even my existing one never got so hot and run flawlessly.  

[5five5]

I also finally received a shipping notice after several phone calls and Live Chats. I enrolled a few days later over that weekend. I also have a blue note. I'm looking forward to getting this done with.

Of course I'm keeping the earphones. It's unsanitary to return earphones. How about the little adapter and cable? Those come in handy and have been carried by me since day one.

[Meowmix]

Hello @5five5

From what i have seen reports on Android authority and Mobilesyrup users have posted that they sent back the phone by it self with nothing in the box other the the manual and device. I have only seen a couple of users say they had to return everything but majority said they didn't have too. Also no where does it state on thee paper nor email nor website they need everything back and the accessories. Only Note 7 which means just the device. They make thousands accessories anyways. Crackberry received well over 200 Type C cables a week before launch and sold out of them within days.

So i would keep all the accessories. Lol

[5five5]

Good idea. I'll take it as compensation for the inconveniences. I feel bad. I'll read all the fine print when it arrives. I'm just glad to be finally getting this resolved. I hope the new one is as good as the one I have. I've had no problems whatsoever.