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RogersShakir
I have a 9865 (NB3) running Navigatr firmware and I also utilize AnyPlace Web "Manage PVR", as well as RAPTV on my iPad. The Rogers IPG has never been very good, but most of the time it records most of my scheduled recordings. Since January 2016 (post Navigatr?) the IPG has become increasingly less reliable. Here's a list of recent issues.
1. Before the change to DST the IPG was "incorrect" by one hour for all the scheduled recordings after the time change, as well as the programmes shown in the guide the following week. This is very confusing for people. It's also unnecessary since SARA firmware doesn't do this (I also have 8300HD PVRs.)
2. After the change to DST, programmes that were recorded on the PVR prior to the time change showed as being recorded at times different from when they were actually recorded. Not only that, but the "recording time" would be different depending on which way you accessed the information. On the PVR itself it would be off by 1 hour. On AnyPlace it would be off by 5 hours. On RAPTV it would be off by 4 hours.
3. This week the daily recordings don't seem to be scheduling properly. Only 1-2 days instead of 4-5. (And yes, I am aware that sometimes the guide "catches up" with these sorts of issues, but this week it hasn't and recordings have been missed because of it)
4. I have a scheduled series recording for "Edwardian Farm" on TVO 2AM Tuesday. The Navigatr IPG shows the programme as "Wartime Farm" with the description for an Edwardian Farm episode. On AnyPlace or RAPTV it shows as "Edwardian Farm". If I hadn't noticed, I would have missed recording it on my PVR due to a totally incorrect title on the 9865 IPG.
5. The PVR/AnyPlace/RAPTV uses "name based recording". The problem is that the names of the programmes are constantly changing. This means that series recordings are missed even if one letter of the name of the programme changes. This has been going on for roughly 11 years now. As an example, Mercer Report may become The Mercer Report. "The Fifth Estate" has been listed about 3-4 different ways during the past 2 months! Rogers, get your IPG provider to give us consistent programme titles. Or write proper firmware that would circumvent these issues. TiVo knows how to...
6. Many of the programmes have "generic" information in the programme description instead of what's actually airing. For example instead of stating who the guest is on "Mansbridge One on One" it simply states that "Peter interviews Canadians" There are similar examples for almost all interview programming and late night programming. I do understand that this information is not always available, but it usually is and the IPG provider is missing information that's available in many places on the web.
7. Currently on Smithsonian Channel (540). It shows TBA for the entire week. This happens often on this and other channels..
8. For the Formula One race this weekend, there were several pre and post-race programmes. When I set these to record they showed properly on the 9865, however, on AnyPlace/RAPTV they showed totally incorrectly - as NCAA basketball or SportsCentre. How weird is that?
9. The "new" tag that is supposed to indicate new programming is often not correct. It's often missing from new programming or it's shown as new when a programme is a repeat. (and yes I am aware that "new" is relative to that particular channel)
10. The user experience is totally different depending on which device, firmware, software, computer, browser you're using. We should be able to see the same thing whether we're looking at the IPG or recordings at the PVR, from our computer, with our tablet, etc. However, the experience is totally different with different information showing. For example on the PVR, a programme description may show the year of production, while AnyPlace doesn't show it, or vice versa. Or the programme title/description could be competely different. It's almost impossible for an average user to comprehend all these differences when someone like me with 14 years of heavy Rogers IPG experience and extensive experience on forums, has difficulty.
The above is but a short list of IPG problems. There are many more that I've recorded over the years, but I thought this would suffice to give Rogers some feedback regarding their IPG, which has become increasingly unreliable. You're driving away your customers with these sorts of problems, without even mentioning Navigatr. 
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For at least a year, probably longer, the information for "The Agenda" on TVO (airing 8PM, 11PM, 5AM, Channel 2 in Toronto) has not had the correct programming information. It's either generic or incorrect. I'm forced to go to the TVO website to see the correct information.
The sad thing is, that AnyPlace does have the correct information, so it is available, just not on the PVR's IPG. As discussed numerous times in this thread, that's the case for a lot of programming, but it appears Rogers just doesn't care to put the correct info in the IPG for some reason.
A couple of days ago there was an announcement about Formula 1 Qualifying on Saturday time changes due to Prince Philip's funeral.
Anyplace has the time correct at 7AM for Pre-Q and 7:55AM for Qualy.
The IPG is still incorrect one hour late. TSN4 & 5.
Another weekend of incorrect Auto Racing listings.
Formula E (Race 1) is on Saturday at 8:30AM, but the IPG has it at 10AM (TSN5)
Formula E (Race 2) is on Sunday at 7:30AM, but nothing is listed in the guide at all.
I was also looking at some guide information for Jimmy Fallon and America's Test Kitchen. The information was in SPANISH! How that happens I don't know.
As mentioned previously in this thread, the information for many programmes is generic instead of specific for that particular airing. The IPG is getting to be a joke.
The information in Anyplace is correct. Why can't the IPG be correct?
The IPG was not fixed in time for Formula E. For Saturday I had to record the programmes before the IPG listing and on Sunday I had to record the programmes after the IPG listing because both days were incorrect. I recorded the IPG listing for Formula E as well, just in case.
I supposed it's a good thing that there were no last minute changes because that would have messed up the recordings that I did set to compensate for the inaccuracies.
Yet again, the Auto Racing listings in the IPG are incorrect for next weekend. The IPG shows Formula E racing on TSN4 & TSN5 on Saturday morning May 8th, however, it should show Formula 1 pre-qualifying and Formula 1 qualifying on TSN5 instead of SportsCentre and Formula E. It's the same sad story most weekends.
I watched a programme called "Backyard Builds" on HGTV and the description was in Spanish again. How does this even happen in Canada?
It seems that about half of the programming that I record/watch has incorrect information, missing information, Spanish, German or French titles or information, etc. What's going on? It's not as though this is an occasional issue. It's every week on lots of programming. Anyplace shows the correct information. Why can't the IPG on our PVRs???
Yeah, I did the same thing, but scheduled an hour before and 3 hours after SportsCentre to be sure to catch everything in case it ran long. That allowed me to catch pre-qualy as well.
As was the case for you, nothing changed overnight. What I will never understand is why the information is incorrect in the PVR's IPG but is correct in Anyplace. This holds true for most of the complaints in this thread. They are both designed for Legacy Digital Cable. I could understand if IgniteTV were different, but don't understand why Digital Cable has two different "guides".
I can share your pain. This and all the other items listed in this thread happen way too much.
@TimMcCree wrote:Now, how does a twenty-eight-year-old episode of a show that ended nearly a quarter of a century ago can be considered "new", well beats me!
Believe it or not, what the "new" modifier indicates is that it's the first time that a particular programme is airing on that particular channel, so it could be "new" by that definition, although it probably isn't, just wrong.
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