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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 34398 Views
  • 4 replies
  • 9 likes

Resolved! Sim card removed - Unable to detect your SIM card (Samsung Galaxy S5)

Hello! I'm looking for assistance with a persisting error message on my Samsung Galaxy S5. The phone is in great shape (original phone), no other issues with the hardware or software. I've recently been receiving the error "Sim card removed - Unable ...

franky18 by I've been here awhile
  • 6484 Views
  • 3 replies
  • 0 likes

Resolved! iPad iOS10 - Is it compatible with RAPTV Home Edition V3.3.0 (AnyPlace)?

I see that iOS10 is now available for the iPad. I haven't upgraded my iPad yet due to the AnyPlace (RAPTV Home Edition) incompatibility issues with iOS9.  Has anyone upgraded to iOS10 on their iPad and used AnyPlace?  My iPad keeps nagging me to upgr...

57 by Resident Expert
  • 2540 Views
  • 4 replies
  • 0 likes

NAVIGATR: List of issues from Community

Creating this list as a consolidated area, where known problems/concerns about the Navigatr can be collected.  This is designed to be a general starting point of feedback to the Rogers Community Forums team so they can forward this to the right teams...

Gdkitty by Resident Expert
  • 21877 Views
  • 2 replies
  • 34 likes

Resolved! Usage Counter Not Resetting on Nexus 6

Ever since my last statement billing (Sept. 18th) the next day I was getting the over specified limit message on my Nexus 6 (Motorola).  I've modified with the data usage settings to see if there was anything to make the message disappear and nothing...

maxou723 by I plan to stick around
  • 5259 Views
  • 10 replies
  • 0 likes

Duplicate inbound GMAILS. Only appear on my BB10 devise

I have three email accounts.  I am receiving duplicate inbound emails on my GMAIL account, only on my Blackberry Classic, not on my desktop email client applications.   My other two email accounts, which are paid email providers, do not have this pro...

BB10Classic by I've been here awhile
  • 6952 Views
  • 5 replies
  • 0 likes

Resolved! Android device - Email Issues

Samsung Galaxy S6 5.1.1 Update   I am haveing oroblems with my emails on mu S6. I am using a sympatico sever. and gmail account. I will have an indication that I have email, when I go into look at it sometimes it appears for a period of time then dis...

binglehart by I've been here awhile
  • 3101 Views
  • 3 replies
  • 0 likes

Resolved! VOLTE and Wifi Calling Note 7

Both were working fine since I got the phone Tuesday. Today when I make a call it goes back to 4G and Wifi Calling indicator isn't coming in on the status bar. Yes both functions are set to on. Just wondering if anyone else is experiencing this today...

Dx9 by I'm a reliable contributor
  • 5259 Views
  • 10 replies
  • 0 likes

NOTE 7 Battery / Lag issue?

Well there's been a lot of talk all over already about the Note 7 having battery life, heating, lag issues. Part of the problem is the fact that in North America we got the obviously worse SnapDragon as apposed to the Exynos version that they got in ...

Headfake by I plan to stick around
  • 4719 Views
  • 11 replies
  • 0 likes

Resolved! S7 Edge drivers for Windows 10

I should be able to plug in my Galaxy S7 Edge, via the USB cable to my Windows computer in order to transfer music and photos.I have always been able to do this with my other Galaxy phones.  However, somehow it isn't working for me now?Are there driv...

BuckMacklin by I'm a reliable contributor
  • 7081 Views
  • 9 replies
  • 0 likes

Resolved! PRIV - Vulnerability in Qualcomm kernel driver

Hi, My STV100-3 PRIV is running Android v6.0.1, patch level July 5, 2016.When does Rogers plan to issue the next patch update to address this vulnerabilty? Thanks! 

HarvMan by I plan to stick around
  • 6985 Views
  • 6 replies
  • 0 likes

Resolved! Windows 10 Mobile Rogers Apps Not Availalble

I recently upgraded my older Windows 8.1 phone to a Windows 10 mobile phone.  I can no find any rogers apps for my phone including the Simple Home Monitoring app. for my alarm system.  Does anyone know why?     ***Edited Labels***

Narin by I've been around
  • 6262 Views
  • 2 replies
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Resolved! galaxy s5 weak signal vs iphone. how is the s7?

In buildings, in remote areas, S5's just have weaker signal than Iphone 4,5. My old iphone had much better signal than my galaxy.  I love android phones over Iphone in every other way. I will not go back to Iphone. I would like to know if the galaxy ...

Benjie6 by I've been here awhile
  • 3841 Views
  • 6 replies
  • 0 likes

Resolved! no french Canada keyboard on Huawei GR5

So my father got a Huawei GR5 from Rogers a month ago and yesterday when visiting him I noticed that the phone had an AZERTY keyboard on it.  I asked him why and he didn't know.  I then proceeded to change the country settings in the phone but to my ...

maxou723 by I plan to stick around
  • 1932 Views
  • 1 replies
  • 0 likes

Resolved! Samsung Galaxy S7 Edge Colors

When will Rogers begin carrying the S7 edge in silver, gold and white? Or will it remain strictly as a black phone on rogers? I see even the Note 7 is getting all 3 colours available, so why not for the S7 Edge?       **Edited Lables**

sawhcale by I'm here a lot
  • 3607 Views
  • 3 replies
  • 0 likes

Resolved! Recycled Samsung SIII i747m from telus

I was recently given a Samsung SIII (S3) (Mini?) i747m which used to be on telus, it's SUPPOSED to be  unlocked.   I stuck my SIM Card in it, and it would not register.   I have done the following.   SIMCARD1 doesnt work (newest) SIMCARD2 doesnt work...

thomask by I plan to stick around
  • 3328 Views
  • 4 replies
  • 0 likes

Blue Bar

To solve the issue on the SG S6 Edge or SG S6. With a Blue Bar going up and down. The phone is also frozen to where you can't enter passwords or other screens. If holding down power+volume up+home key does not solve the issue try this: press the home...

Terrible Connection Issues

Hello I am on the rogers ignite 250u package and the internet has been very unstable lately over the past month. There are many disconnects daily on average. Most of the disconnects occur in the evenings from about 8 PM to 2AM but the timing is very ...

Sundowner by I'm here a lot
  • 12773 Views
  • 61 replies
  • 0 likes

Using CGN3ACSMR/CGN3 for PS3

Hellos to all,It's been a little while since I have given some feedback with the Rogers CGN3ACSMR and my issues which are only with online console gaming(PS3)...Let me begin with this first because I believe as a result of my frustration with not get...

ONYX1222 by I plan to stick around
  • 5670 Views
  • 18 replies
  • 1 likes