Visual voicemail delayed delivery AND now unable to access Voicemail at all

[Lancelot2]

I’ve noticed that I’m getting voicemails delivered 1-24 hours after they were left. I understand that the first step to troubleshooting for this is often to fully reset the voicemail on the phone (which subsequently clears out all the voicemail and makes me setup the greeting again).
This works for me. How do I do that?

***Added Labels***

[Horseymama]

Thank you. This is helpful!

[Mariedella]

I’ve had this problem for over 10 years now! It never works properly (1-2 days for messages to appear) and Rogers says they’re working on it. I have given up.

[RogersCorey]

Hello @Mariedella!

1-2 days is a long delay, much longer than I would reasonably expect it to take for a voicemail to arrive. I apologize for the inconvenience.

If it's been ongoing for that long, we must have a history of this issue documented on your account. I'd like to look into this further and check into any updates we have for you.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey