How to Activate an eSIM Card on Dual SIM iPhones

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I Plan to Stick Around
Posts: 12

Re: How to Activate an eSIM Card on Dual SIM iPhones

OK, I have the answer you've all been waiting for. I'm an existing Rogers customer, how do I transfer my number to an eSIM. I'll warn you now, after the novelty wears off, you may wish you had a physical SIM again.

 

First, if you're a consumer account, you will need to go to a store because they aren't sending out blank eSIMs yet. If you have a business account, you can ask for blank eSIMs. I just ordered a few recently. They cost around $8. You login to your Rogers BSS portal, and select change SIM. Enter the number of the ICCID (eSIM) as you normally would when replacing a SIM. Once done, your physical SIM will no longer work. You can remove it now. From your iPhone, go to cellular and Add Account.

 

Hope this helps some of you.

The ONLY caveat is, the line must be BYOD or contract free. I tried to activate the eSIM on a line that was still under contract, and it failed to update. Then I selected a different line that had $0 contract balance, and voila.

 

For consumer accounts, you would do the similar procedure in the Rogers portal and switch SIMs. For consumers, they need you to provide the ICCID of the original SIM as well as the new ICCID of the eSIM. Since I only have a personal Rogers which is contract free, it's unclear if the same rules apply here.

 

But as I was saying once the novelty wears off, you'll want to be back on a physical SIM - UNLESS Rogers creates a way to allow you to transfer the eSIM without having to get a new eSIM each time. It blows my mind why they have to mail out physical cards, when it's just a QR code. If you have to pay $8 - $10 each time for a new eSIM to switch phones, you're going to wish you had your physical SIM.

Highlighted
I've Been Around
Posts: 1

Re: How to Activate an eSIM Card on Dual SIM iPhones

Rogers employees are still a little inexperienced on matters of the esim but they're polite and they're trying.  The introduction of eSIMs seems like a missed opportunity for Rogers to show they understand this technology and how it should be more convenient for the end user.  What I found is that Rogers treats the eSIM pretty much like a physical SIM.  When I create a new line under my business account and port in a number from a competitors, the eSIM is a great way to eliminate down time and speed up the processes.  Instead Rogers insists on mailing out a what they mistakenly believe is the eSIM and even charge $10 for it, when in fact end users with a supported dual SIM device already have the eSIM, it's embedded.  It's an embedded SIM, how are they going to send me my own embedded SIM?  What they are sending is simply a serial number in the form of a QR code printed on plastic that I will scan with my devices camera to link my account to my eSIM.  There, was that so complicated.  I spent almost 2 hours on 3 seperate chat sessions to get this partly done today.  Two of the three chat sessions were disconnected.  Finally, it was clear that Rogers business support would not be emailing me the codes and I'd have to find a store nearby and borrow a bike to get an eSIM voucher so that my colleague's phone would work again.  It was in a state of limbo due to being ported without a SIM card.  Once I arrived at Rogers branded store in Vancouver BC.  I was greeted first by someone who had no idea what I was talking about, then someone else (perhaps a manager) stepped in and also had very little idea what I wanted (and was sent by Rogers business support to pickup).  I explained that I wished to purchase a voucher to register an eSIM, not a SIM card and certainly not an eSIM, which doesn't make much sense.  When he found the stack of QR code stamped plastic, he held them in front of me and told me he refused to sell them to me.  I guess he didn't like to feel uninformed.  So I asked him for a business card, told him I'd be complaining to Rogers.  He told me the store is not owned by Rogers and when I took his picture he said he would be taking my phone.  Then he wouldn't let me leave the store.  I had to push my way out while trying to educate him once again, this time about false imprisonment. 

So that's my dramatic Rogers experience, obviously your milage will vary. I've always found Rogers employees to be amazing. This partner, not so much.

Highlighted
Resident Expert
Resident Expert
Posts: 1,108

Re: How to Activate an eSIM Card on Dual SIM iPhones

Can I go to my local Rogers store, or call Rogers and purchase an eSIM without activating it in the store? From what I read online I can activate it myself online by entering the serial number like a normal SIM card replacement, but will the store sell it to me without them activating it on my account?

I ordered a new eSIM compatible phone however it won't be here for another week or two, and with everything going on right now my schedule may not allow me to go in store next week to activate. I would like to get the eSIM now so once the phone arrives I can activate it online from the comfort of my home.



Highlighted
Moderator
Moderator
Posts: 1,122

Re: How to Activate an eSIM Card on Dual SIM iPhones

Hey @gp-se!

 

I would recommend you to call ahead and confirm with the store you're planning to visit. They would be able to best answer this question!

 

Please keep us and the Community posted :).

 

 

 

RogersZia

Highlighted
Resident Expert
Resident Expert
Posts: 1,108

Re: How to Activate an eSIM Card on Dual SIM iPhones

@RogersZia Thanks for replying Zia, I'm going to call my local Rogers store tomorrow and get details, I'm hoping they allow me to purchase the eSIM.

 



Highlighted
Resident Expert
Resident Expert
Posts: 1,108

Re: How to Activate an eSIM Card on Dual SIM iPhones

Good News, I went to the Rogers store and they gave me a free eSIM card and said I can activate it in store or at home whichever I prefer. I went home and activated it without issues on my business account, I'm very happy!