How to Activate an eSIM Card on Dual SIM iPhones

[RogersMaude]

Steps to follow for Business customers to activate an eSIM card on dual SIM iPhones.

eSIM activations are only available on Bring Your Own Device plans.

eSIM cards are only available to Business customers through Rogers Direct.

Important:

• You need an iPhone XS, XS Max or XR with iOS 12.1 or later.
• Make sure you have an internet connection (WiFi or LTE).

Follow these steps to activate an eSIM card:

1. Go to Settings > Cellular.
   
2. Tap Add Cellular Plan.
   
3. Use your iPhone to scan the eSIM voucher (QR code).

• If the code does not scan, clean your lens and try again.
• If the eSIM card does not activate, restart your device and try again.
• You cannot activate the eSIM by using the Enter Details Manually link.
• If the problem persists, you can visit the Apple Support site for assistance.
  

[gezimcela]

Hi there,
Thank for contacting me . I have a question about qr code. Where is this code located in your website? Or maybe this gonna be provided by costumer service representative online or at the store? Thank you.

[charlo1108]

vague instructions.. don't clarify how to get the QR code.. the rogers direct site only lets you reserve devices.. leave it to Rogers to never be clear or make things simple

[mosodede]

I am on a Share Everything plan.

What would be the way for me to get an eSIM.

Do I have to go into a Rogers store?

If it is only for Business customers what is the reasoning behind this?

I am not on contract any more, and Bell is looking more and more attractive since I would actually be able to consolidate into a single phone for Work and Personal use.

[Fat_Panda]

I have a Rogers business account, but have access through BSS. Is there a way to access Rogers Direct, or have add an esim through BSS? Thanks!

[Pejmank]

ok, this is ridicules that Rogers announce something and they won't provide clear instructions. 

also as Rogers always hungry for money, after I got sent to 3 different Rogers store by customer service and then finally being able to talk to a knowledgeable customer service today, this is how it works.

- You need to call Rogers for business customer service and they need to order a QR code through their ordering system and ship it to you. but there is a catch (as always with Rogers)

-you can't port your current number to eSIM

-the eSIM with get a brand new number with no term plan without data which cost you $35/month 

this is basically creates extra revenue for Rogers and they don't care about current business customers. all they are looking for is new activation.

 so if you are currently on Rogers for business BYOD plan, unfortunately you are out of luck!!!

[deeewreck88]

This is DUMB.

So Rogers tells me i have to pay my balance on my device so i can port my current number on to the ESim of the phone.  You already have us locked down, this is a total revenue generation tactics.  Come on I have 3 lines, im just one of the little businesses trying to make it

[Berrz]

totally useless feature, we wait it for regular users with porting feature 

[taricano]

When is it going to be available for everyone? My account is personal but I use the phone for business. 

[RogersYasmine]

Greetings @taricano!

Thanks for joining us in the Rogers Community Forums, it's great to have you here! Also, congrats on your very first post! 🙂

You'll be happy to learn that effective April 24th, 2019, Dual SIM/eSIM became available for ALL eligible iPhone XS, XS Max, and XR devices! We have a blog that you can check out regarding this topic, plus we also have an ongoing thread, so feel free to CLICK HERE to join in on the conversation! 👍

Cheers! 

RogersLaura

[tekguy]

OK, I have the answer you've all been waiting for. I'm an existing Rogers customer, how do I transfer my number to an eSIM. I'll warn you now, after the novelty wears off, you may wish you had a physical SIM again.

First, if you're a consumer account, you will need to go to a store because they aren't sending out blank eSIMs yet. If you have a business account, you can ask for blank eSIMs. I just ordered a few recently. They cost around $8. You login to your Rogers BSS portal, and select change SIM. Enter the number of the ICCID (eSIM) as you normally would when replacing a SIM. Once done, your physical SIM will no longer work. You can remove it now. From your iPhone, go to cellular and Add Account.

Hope this helps some of you.

The ONLY caveat is, the line must be BYOD or contract free. I tried to activate the eSIM on a line that was still under contract, and it failed to update. Then I selected a different line that had $0 contract balance, and voila.

For consumer accounts, you would do the similar procedure in the Rogers portal and switch SIMs. For consumers, they need you to provide the ICCID of the original SIM as well as the new ICCID of the eSIM. Since I only have a personal Rogers which is contract free, it's unclear if the same rules apply here.

But as I was saying once the novelty wears off, you'll want to be back on a physical SIM - UNLESS Rogers creates a way to allow you to transfer the eSIM without having to get a new eSIM each time. It blows my mind why they have to mail out physical cards, when it's just a QR code. If you have to pay $8 - $10 each time for a new eSIM to switch phones, you're going to wish you had your physical SIM.

[pitchup]

Rogers employees are still a little inexperienced on matters of the esim but they're polite and they're trying.  The introduction of eSIMs seems like a missed opportunity for Rogers to show they understand this technology and how it should be more convenient for the end user.  What I found is that Rogers treats the eSIM pretty much like a physical SIM.  When I create a new line under my business account and port in a number from a competitors, the eSIM is a great way to eliminate down time and speed up the processes.  Instead Rogers insists on mailing out a what they mistakenly believe is the eSIM and even charge $10 for it, when in fact end users with a supported dual SIM device already have the eSIM, it's embedded.  It's an embedded SIM, how are they going to send me my own embedded SIM?  What they are sending is simply a serial number in the form of a QR code printed on plastic that I will scan with my devices camera to link my account to my eSIM.  There, was that so complicated.  I spent almost 2 hours on 3 seperate chat sessions to get this partly done today.  Two of the three chat sessions were disconnected.  Finally, it was clear that Rogers business support would not be emailing me the codes and I'd have to find a store nearby and borrow a bike to get an eSIM voucher so that my colleague's phone would work again.  It was in a state of limbo due to being ported without a SIM card.  Once I arrived at Rogers branded store in Vancouver BC.  I was greeted first by someone who had no idea what I was talking about, then someone else (perhaps a manager) stepped in and also had very little idea what I wanted (and was sent by Rogers business support to pickup).  I explained that I wished to purchase a voucher to register an eSIM, not a SIM card and certainly not an eSIM, which doesn't make much sense.  When he found the stack of QR code stamped plastic, he held them in front of me and told me he refused to sell them to me.  I guess he didn't like to feel uninformed.  So I asked him for a business card, told him I'd be complaining to Rogers.  He told me the store is not owned by Rogers and when I took his picture he said he would be taking my phone.  Then he wouldn't let me leave the store.  I had to push my way out while trying to educate him once again, this time about false imprisonment. 

So that's my dramatic Rogers experience, obviously your milage will vary. I've always found Rogers employees to be amazing. This partner, not so much.

[gp-se]

Can I go to my local Rogers store, or call Rogers and purchase an eSIM without activating it in the store? From what I read online I can activate it myself online by entering the serial number like a normal SIM card replacement, but will the store sell it to me without them activating it on my account?

I ordered a new eSIM compatible phone however it won't be here for another week or two, and with everything going on right now my schedule may not allow me to go in store next week to activate. I would like to get the eSIM now so once the phone arrives I can activate it online from the comfort of my home.

[RogersZia]

Hey @gp-se!

I would recommend you to call ahead and confirm with the store you're planning to visit. They would be able to best answer this question!

Please keep us and the Community posted :).

RogersZia

[gp-se]

@RogersZia Thanks for replying Zia, I'm going to call my local Rogers store tomorrow and get details, I'm hoping they allow me to purchase the eSIM.

[gp-se]

Good News, I went to the Rogers store and they gave me a free eSIM card and said I can activate it in store or at home whichever I prefer. I went home and activated it without issues on my business account, I'm very happy!

[gezimcela]

It is really frustrating to deal with Rogers technical support. They never read you texted or even have patience to deal with your concern, but push you back to let them alone. Shame on you Rogers, and I feel bad that led Freedom. You are the word company ever I dealt in my life.