Apple iPhone 16, 16 Plus, 16 Pro, 16 Pro Max - Reservations/Pre-Orders/Questions

[RogersZia]

Hi Community!

By now you would've seen our blog about the iPhone 16 Family of Devices! Feel free to post your questions and comments in this thread.

[JK999]

same...ordered on Sep 13th shipped on the 4th, but dont know when could we receive the phone. Hopeless and disappointed... In Vancouver area btw

[mnx2k21]

OMG. Now I am "In  Progress" 😍

[mblanke]

me too!!

[mblanke]

is it being shipped to the store?

[mnx2k21]

yes. so hopefully to receive an email from Rogers that it has been shipped. but so far it still  "In Progress"

[mblanke]

is that what the usual process is?

[BrandonOT]

I’ve heard the phones shipped but the stores claiming they aren’t receiving any stock for weeks! Hopefully that’s not the case!

[Jaz10]

Ordered mine on September 22.... still in progress. I called customer service, but they could not provide an ETA. 

[mnx2k21]

oh.. that is bad. but actually, i think its not Rogers that has the control of distribution but the Apple itself. Maybe try in person..? maybe that would be help. but i doubt. Apple admitted that they did not expect that a lot will get an iP16 bec of the outcome of iP15.

[mnx2k21]

Yey! My order now "Shipped" and at the same time, receive the email from Rogers for confirmation. Also the reservation fee of $40 now refunded. Now I have to wait for the call from the store. The timeline that mentioned of someone from this thread is accurate too. 

[felipestall]

awesome! if I may i ask, what model/colour/storage did you order and when?

[Adam52]

Hello I have been waiting for a while now for the iphone 16 plus. I have called and they tell me its at the warehouse but that was weeks ago every time I check recall it just says backordered and they cannot give me an estimated date now please advise.

[HockeyFan81]

Sounds like the same experience I have with my order for the Pixel XL.

[mnx2k21]

it's iP16-PM. and the good news is - i just received a call now from Rogers and informed me that my phone is ready for pick up. There is hope! 😍

[mnx2k21]

Finally, it is in my hand... hope you all guys also get yours very soon. It is worth waiting... the phone is so light compared to iP14PM. And also, the Rogers stuff who assisted me was very helpful. 

[Aman_Dube]

I have placed orders on 03-October and paid the reserve fee. Suddenly it’s not showing me any status now after logging in the reservation site.
Initially it showed place/queque number and other details

[BrandonOT]

That’s a known issue, people who reserved on release day are just receiving their phones this week. Some are still waiting for call from the store that they have arrived. Your reso is still there…did you get an email confirmation?

[HockeyFan81]

I decided to order an iPhone 16 Pro Max. It says 2 to 5 days for delivery. 

[Jaz10]

Congrats!! enjoy it! 🙂

[prateekd]

So, plus 3 weeks, and it's been sitting at "In Progress". Online I can order it from Rogers and it shows in stock. Clearly their system doesn't work - I could have ordered it elsewhere from the beginning and had it in hand by now.  I called in, and after 10 minutes of poking around it was: I don't know the status of your order, I will have to put in a request to find out.  I'm not sure why this is so hard - so I just cancelled and will buy from Apple directly, or just move to another provider. 

[lalalalalaa]

I’d try calling the store it’s being shipped to - for some reason Rogers support employees have zero access to seeing reservation orders

my device was received at my store before I even got the email that it was shipped - it came super delayed!

Good luck