I picked mine up at open. Was charged an additional $70 for activation even though they didn't... Activate anything. That's such a wild fee. They said they'd give me a $35 credit. But even still, that's kind of wild. I've always had the fee waived au...
I called my store today and the guy was super nice. He said they hadn't gotten the shipment yet. And then 10 minutes later called me back and said "we got the shipment, can you confirm your name?" And he said they had my phone, with my name on it! So...
Honestly, it makes zero sense. And it seems as though whether you speak to a manager or regular CS, they all have the same information. I pretty much have to go to the Ombudsman to get anything sorted with my account.
