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Apple iPhone 11 / 11 Pro Questions / Reservation

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

429 REPLIES 429

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

lxhunter
I Plan to Stick Around

Shipped to store Apple iPhone 11 128GB Black

Was position 1

 

iPhone 11 Pro i11P 256 Green In Progress

Was Position 1

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

cynikalmindset
I Plan to Stick Around

iPhone Pro Max Midnight Green 512GB has shipped!

 

I was #2 in line for this model...my others which was 7 and 13 position are still in "open" status.

 

Heck my order from Apple directly hasn't even shipped yet!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around
I order a iPhone 11 Pro Max 512Gb Midnight Green for home delivery, I hope I get my email today 😞

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

writergal
I Plan to Stick Around

My phone's shipped!!!!!  Husband's phone is still open, but he's up to #59.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

seadooxp30
I'm a Reliable Contributor

ok for life of me I cant get to the page that allow to check status!

How do you guys check the status?

Even link from my email confirmation only takes me to main rogers page

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

Right at the bottom of the reservation email it says "Want to review or make a change to your reservation?
Visit the site here."

 

Click on the 'here', sign in, and it'll take you to the reservation page.  If you ordered ship to home, you can't check your status...the only status update you'll get is a shipping email.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

seadooxp30
I'm a Reliable Contributor

@nasa25 wrote:

Right at the bottom of the reservation email it says "Want to review or make a change to your reservation?
Visit the site here."

 

Click on the 'here', sign in, and it'll take you to the reservation page.  If you ordered ship to home, you can't check your status...the only status update you'll get is a shipping email.  


Thanks but when I do that it takes me to the main page of Rogers log in page!

I did order to ship to store and got confirmation email as well!

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

nasa25
I'm a Trusted Contributor

@seadooxp30  yes you login to that page and it will re-direct you to the reservation page that shows your number in line if open, or in progress/shipped if the phone is ready to be shipped or has been shipped to the store.  

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

seadooxp30
I'm a Reliable Contributor

@nasa25 wrote:

@seadooxp30  yes you login to that page and it will re-direct you to the reservation page that shows your number in line if open, or in progress/shipped if the phone is ready to be shipped or has been shipped to the store.  


Must be browser or my log in page issue...

I only get the main log in page even if I'm logged in already...

 

Thanks for the reply

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

JonathanCo
I Plan to Stick Around

@seadooxp30,

 

Try this :


1. Log in your "MyRogers" profile ( www.rogers.com )
2. Click on your phone number
3. Under the tab "Manage my device", click on the link below "Device reservation".
4. You will be transfered to the Device reservation page.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

vsnlweb
I Plan to Stick Around

Ordered to pickup in store, iPhone 11 P Max 256GB Gold. Still open. Position 16. Its strange that all the other colors have movement except this one.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

iNathan18
I Plan to Stick Around
@vsnlweb
Yes it is. Specially since It was the colour that stayed the longest on available for launch day on the Apple website. I’m position 68 and still open.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Gahho
I Plan to Stick Around

My gold 512 Pro Max moved, but my space gray 512 Pro Max hasn't moved yet...(position 2).

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

No movement on Pro Max 64 GB Midnight green either 😐

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

@PhiliPhone wrote:

@bsnider001 wrote:

@kameleon wrote:
Do people who ordered for home delivery get them launch day?

I’d also like to know... I was hoping to get mine either early (Thursday) or late (like next week). I also want to order cases, lol.



It depends, there's really no way to know.

 

If you ordered when the system opened (slightly before 8 am, I believe), then you'll probably get it on launch day. But again, this isn't a sure thing... As mentioned before, there's no way to track the progress of your order before it ships out. Once it ships out, you will receive an email, but as I have never chosen that option in the past, I don't know when you will receive that email. However, I doubt that you would receive it earlier than two days before launch as the iPhone is most likely sitting in a warehouse close to where you live, therefore it won't need a long time to travel from the warehouse to your place.


I ordered mine on September 13 but a couple of hours after pre-ordering started (around 11 AM EDT). Shipping to home, so waiting on that shipping/confirmation/tracking email.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Kunaal23
I Plan to Stick Around

Guess the move this year was to order to the store? Shipped home and haven't heard anything. Ordered by 8:03 because that page didn't open up until a minute after 8 am. Had to change my shipping address or it would have been 8:02.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

joyn6160
I Plan to Stick Around

Im going to guess that we will receive our shipping notifications tomorrow. There is no way that they increased priority to in store orders instead of home orders. If you got in at 8:03am, you will should get your phone Friday. Keep in mind, nobody has a status of shipped. The email said you will get a notification once it has shipped.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

kameleon
I Plan to Stick Around

@Kunaal23 wrote:

Guess the move this year was to order to the store? Shipped home and haven't heard anything. Ordered by 8:03 because that page didn't open up until a minute after 8 am. Had to change my shipping address or it would have been 8:02.


I ordered at about 6:20 (MDT) 8:20 EST, still haven't got an email, so don't be too down.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Amruta09
I Plan to Stick Around

For everyone who shipped to home, if you'd like, check the thread for iPhone Xs Reservations. People started getting shipping email late Thursday night or even Friday morning. But still received the phone on Friday. They probably keep phones in a warehouse close to the delivery address.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

bsnider001
I Plan to Stick Around

@Kunaal23 wrote:

Guess the move this year was to order to the store? Shipped home and haven't heard anything. Ordered by 8:03 because that page didn't open up until a minute after 8 am. Had to change my shipping address or it would have been 8:02.


I ordered an iPhone Xs to the store last year and had it in my hands at 9:05 am (the store opened at 9 am)... kind of wish I had done that this year with my 11 Pro Max order, but ah well, I didn't think it over very hard, LOL.

Re: Apple iPhone 11 / 11 Pro Questions / Reservation

Kunaal23
I Plan to Stick Around

Thanks! Definitely was hoping for that type of info. I'm cool if I don't get it Friday. Got my case ordered, screen protector is here. Would be nice to sell my older phone sooner though. 

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