@RogersMoin - Thanks for the reply. Yes, it happens on all networks. I've pretty much given up on trying to get this to work. It's MMS over wifi, and this functionality should be agnostic to the original provider of the phone. It shouldn't be this difficult to get it to work. I realize that Rogers didn't sell me the phone, so it's not Rogers' problem. But, I find it very frustrating that this functionality does not exist, particularly when it DOES work through other apps like WhatsApp.
Since the issue is happening on all the WiFi networks, it seems like the MMS service is getting blocked when the device is connected to a WiFi network. It's puzzling because the default Samsung Messaging app uses the cellular network to get/send SMS/MMS. For the MMS to work, the data must be turned on even though it doesn't use the data.
The other messaging app like Google Messages uses data either WiFi or cellular data if the Enhanced features(RCS) are enabled. So at times, the MMS can fail when connected to a WiFi network if the Internet is not working.
The WhatsApp can't be used for the SMS/MMS service. However, it's a freeware which can be used to get/send text messages, voice/video calls, images, videos, documents etc.
I appreciate your patience and understanding!
I have also been suddenly experiencing this problem for the last month or so.
After numerous attempts to figure out then issue and couldn’t I called Rogers help and they told me I would have to take my new device in to get repaired. I didn’t want to accept this was the issue so I ignored it for a few weeks. It started becoming a problem again and I still couldn’t figure out the issue so I reached out to the online chat support on Rogers website and two different agents tried to help and couldn’t fix it. They even reset the MMS profile on my account and that didn’t help either. They recommended I complete a factory reset on the phone and this should fix the problem however if it doesn’t, take it in for repair.
I hesitated for more than 24 hours to do a factory reset because I had a lot of data, apps, photos, music and a work profile for android enterprise. I have a Huawei P20 Pro and the only way to backup the phone properly is using Huawei’s HiSuite on a computer which happens to only be compatible program for Windows and we have a MacBook. I decided that the google account backup will have to be good enough and did a factory reset anyway.
In short the factory reset did not fix the issue either and I lost all the photos, music, text messages, downloads, etc. that were local on the phone. Photos and music are backed up and I just need to re-download these (painful but possible) but the other items are gone forever.
Today I read the posts in this thread and tried all the fixes, e.g. data saver on with unrestricted access for messages and other things but nothing worked. I reviewed the APN file information and the server IP wasn’t there and there was another inconsistency with proxy having a URL instead of IP and different APN type but none of that should matter since it (MMS messages with photos) used to work then suddenly stopped.
The one thing I changed that did make photo messaging work after all this - was enabling enhanced Wi-Fi service (Wi-Fi+ on Huawei). Strangely this again is something I never had enable before so photo messaging used to work without it and suddenly doesn’t anymore. What bothers me about this is even though I’m not a very high user for video, etc. on my phone it is irritating that I don’t have any idea how much data my phone will now be using just so I can send the odd photo message in the default messages app.
Welcome to the Rogers Community Forums!
Thank you for your detailed post, I appreciate all the troubleshooting you have completed to resolve the MMS issue on your device and share with the Community.
It's interesting to know that enabling Wi-Fi+ yielded a positive result. When you have enabled Wi-Fi+, your device will automatically select and connect to the optimal network. And automatically select and connect to Wi-Fi networks you’ve previously connected to, free networks, or your mobile data network, depending on the signal strength at your current location. So I suggest beware of the connection status of your device. Say if it's mostly finding the mobile data to be optimal then it may not switch to the Wi-Fi network resulting in a surprise billing.
For the MMS messaging to work the mobile data must be enabled even though it will not count towards the data usage. However, if Huawei has already integrated RCS in the messaging app then the usage of data is counted in the absence of a Wi-Fi connection. If you are sending an odd photo message then you don't have to worry as it should only be few hundred kilobytes (less than a megabyte).
Thank you for your participation in the Community!
The issue of MMS when WIFI is on is not unique to Rogers, or to Android - a search of the Internet, and you will find similiar issues on iOS too.
In my case, it is intermittent, I have had many discussions with Rogers tech support, and we narrowed my case down to signal strength - we have very limited LTE data strength in our home and around our home - it has improved a bit when they added an antenna onto a telephone pole just outside of our neighbourhood. Prior to that, best we could do in our home was 1 or no bars - and the tech who check what I was receiving indicated at best I was getting EDGE levels.
If I had my WIFI on, which of course in my home I would, I could not send or receive MMS (and yes, celluar data is on - I don't have a data plan so I don't have to worry about whether I have it on or not and I don't travel).
This is when signals were low - my wife and I are challenged to keep a conversation going if I walk around my house the signal is so poor.
But what I had to do is stop the MMS send by closing the app, then turn off my WIFI and go outside or to a location with better signal and try again. Then it worked.
What I have been told is that when there is low signal strength, the fact that the antennas are all on - GPS, bluetooth, WIFI and cellular, that there is not enough power dedicated to the data cellular as it tries to keep connection with the poor signal, so it never is able to send until I stop it, find a stronger signal, and turn off WIFI, then it goes right away.
Pain in the neck, and Rogers did made a small effort to improve the signal (one to two bars now) by adding the additional booster to a telephone pole.
I am having the same issue - long story short: can't download / send mms messages when phone is connected to wifi.
Data is on
I have used this phone with another carrier and there was absolutely no issue with mms messages while connected to wifi.
I tried in total 3 different phones - that work on another carried - but once I put my rogers sim in - then it stops working.
I have a new sim.
Don't know what the issues is and how to solve it. It's annoying to have to continually turn wifi on / off for MMS messages.
Any help would be appreciated.
Welcome to the Rogers Community Forums! Thank you for joining and for posting your concern in the Community.
If the MMS works over the data then it implies it's properly configured on the network side. Since it's failing when the phone is connected to the WiFi it's possible that the service is getting blocked. MMS uses port 80, can you confirm it's not blocked on your router?
Also, can you provide the following info?