Disabling VOLTE solved my problem indeed... I read a bit on VoLTE, not a necessity so i'm good with having it disabled until Rogers solve this problem (that seems to be there for quite a while!)
My Samsung S7 has been sending out double text messages. To Everyone. I thought ok maybe I had a setting issue and factory reset my phone. Didn't fix anything. Then I turned off and then turned the phone on...and it fixed the problem at first then began again. I started going into my settings further to be like wth ....and people started getting annoyed...so then I started to just use whatsapp....! Whats up Rogers? What can I do?
I often receive two copies of the same text message, and they can come from different people on more than one other network. Not a huge deal, but it really shouldn't happen. Oh, and this is in both poor and strong signal areas.
When you consider how long it takes Roger's to get out the android updates it not hard to believe they haven't fixed this issue. I have turned of my Volta and am still getting duplicate texts. Rogers, fix it already. Anybody have any other suggestions? I have tried changing apps, removing apps. I Don't know what to do next except expect my very high priced provider to give the service I'm paying for. I had issues racing call in the US and they told me to turn off the Volta. Only thing that kept happening is that every month I get duplicate unresolved open ticket texts from Rogers.
I read from a couple posts here that you guys are getting unresolved open ticket updates from Rogers. I was told way way back that I had an open ticket and would be among the first to hear about a fix. Since then I have heard nothing, nada, zip. I also agree we pay a premium price and should expect the full service and not be in limp mode to get by until a fix comes along. Over the holidays my daughter had an issue at work and wanted to video call to show me her issue and I could not get it to work until I figured out volte had to be turned back on temporarily.
I have noticed this happening a lot when I don't have data turned on. If data is on then I don't get this issue but it makes me wonder.
Welcome to the Community :)!
Do you by any chance have an iPhone? I know that the iMessage feature is known to cause conflicts with sending and receiving messages if the data is turned off. If you don't have an iPhone, may I know what device you're using and how long have you been experiencing this issue?
I have an iPhone and it happens when I turn on wifi or data for those I've been having a conversation who have and iPhone, which I understand it's iMessage, but with those that have Android phones and I get their messages twice when data is turned off makes no sense. I also know of some people that just switched to Rogers with a Samsung S7 Edge and they get messages multiple times as well if data is turned off.